Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Catherine De Freitas

Orlando,Florida

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

1
1
year of professional experience

Work History

Sales Associate

Sunglass Hut
07.2023 - Current
  • Surpassed Sales Goals: Consistently surpassed monthly sales goals, achieving a 20% increase in sales revenue.
  • Enhanced Customer Experience: Provided exceptional customer service by identifying client needs and offering personalized product solutions, resulting in a 20% increase in customer satisfaction scores.
  • Managed Inventory: Efficiently handled inventory management, including restocking and organizing merchandise, leading to a reduction in stock and improved product availability.
  • Trained New Associates: Assisted in onboarding and training new team members on sales techniques, product knowledge, and customer service best practices.

Sales Specialist RCI

Morrocoy Hotel
  • Sales Strategy Execution: Implemented effective sales strategies to achieve and exceed sales targets, contributing to overall company revenue growth.
  • Product Expertise: Demonstrated in-depth knowledge of products and services, effectively communicating benefits and features to customers to enhance their purchasing decisions.
  • Market Analysis: Conducted market research to stay informed about industry trends, competitor activities, and customer preferences, using insights to refine sales strategies.

Server

La Herradura Restaurant
  • Customer Service Excellence: Provided exceptional service to all guests, ensuring a welcoming and positive dining experience. -Sales and Upselling: Increased average check amounts by skillfully suggesting and upselling menu items, daily specials, and beverages.
  • Conflict Resolution: Effectively handled customer complaints and issues, striving for swift and satisfactory resolutions to maintain customer satisfaction and loyalty.

Server

Senor Frogs Restaurant
  • Guest Engagement: Created a friendly and inviting atmosphere by warmly greeting guests and promptly addressing their needs throughout their dining experience.
  • Sales Maximization: Drove sales by promoting featured menu items, specialty cocktails, and wine pairings, achieving personal and team sales goals.
  • Product Knowledge: Stay updated on menu changes, seasonal offerings, and culinary techniques to provide knowledgeable recommendations and answer guest inquiries.

Model

Agencies: Ora Sport, Kratos, and whathetrip
  • Brand Representation: Acted as the face of various brands during events, trade shows, and promotional activities, effectively communicating brand values and messaging.
  • Customer Engagement: Interacted with potential customers, providing product information, answering questions, and demonstrating product features to drive interest and sales.
  • Sales Promotion: Utilized persuasive communication skills to promote and sell products, resulting in increased sales and customer acquisition.

Education

Marketing

Louisiana State University Shreveport
Shreveport, Louisiana
01.2026

Skills

  • Self-discipline
  • Conflict resolution
  • Retail Store Operations
  • Negotiation Tactics
  • Empathy
  • Emotional Intelligence
  • Conversational and social skills
  • Adaptability
  • Leadership
  • Time management
  • Quick learner
  • Organized
  • Bilingual
  • Product Sales
  • Upselling
  • Teamwork and Collaboration
  • Sales Strategies

Accomplishments

  • Sales Achievement Awards: Received multiple awards, including "Salesperson of the Month" and "Sales Specialist of the Year," for outstanding performance and dedication to achieving company sales goals.
  • High Conversion Rate: Maintained an average conversion rate of 80% from leads to sales.
  • Top 2 Sales Per Hour Award (SPAH-Sales Per Available Hour)
  • Awarded First Place in Regional Brand Contest for Best Seller
  • Earned a top GPA in high school and college

Languages

Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Elementary

Affiliations

Tennis player

Got an athletic scholarship in United States

References

Daniela Parra

(407) 449-5179

Timeline

Sales Associate

Sunglass Hut
07.2023 - Current

Sales Specialist RCI

Morrocoy Hotel

Server

La Herradura Restaurant

Server

Senor Frogs Restaurant

Model

Agencies: Ora Sport, Kratos, and whathetrip

Marketing

Louisiana State University Shreveport

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Catherine De Freitas