Catherine Desplancke
Reno
Summary
Motivated student with experience in customer service, shift leadership, and campus involvement. Recognized for academic achievement and ability to collaborate in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Company Overview: Licensed, Caesars Entertainment (Silver Legacy Casino, El Dorado Casino)
- Prepare beverages and provide friendly service in fast-paced casino setting
- Maintain cleanliness and follow hospitality-specific procedures
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Shift Lead & Baker
Insomnia Cookies Inc
05.2023 - 07.2024
- Supervised operations and trained team members
- Managed baking, POS, and nightly reports
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
Service Advocate
Target
05.2021 - 01.2023
- Resolved customer concerns and maintained store displays
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Supported shipping and stocking efforts
Education
Bachelor of Arts - Political Science & Public Health
University of Nevada, Reno
Reno, NV01-2025
Skills
- Customer Service
- Communication
- Team Leadership
- Collaboration
- Adaptability
- Time Management
- Event Coordination
- POS & Cash Handling
- Interpersonal Skills
- Initiative
- Reliability
Timeline
Barista
Starbucks
07.2024 - Current
Shift Lead & Baker
Insomnia Cookies Inc
05.2023 - 07.2024
Service Advocate
Target
05.2021 - 01.2023
Bachelor of Arts - Political Science & Public Health
University of Nevada, Reno
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