Catherine Dipner
Chappells,SC
Summary
Dynamic sales professional with a proven track record at Stokes Trainor Chevrolet Buick GMC, excelling in closing sales and building customer relationships. Leveraging strong upselling techniques and retail knowledge, I consistently achieved sales quotas, driving over $200,000 in revenue while providing exceptional service and support to clients.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Energetic and adaptable, ready to excel in fast-paced environment. Understanding of production processes and quality control. Focused on enhancing operational efficiency and delivering high-quality results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with quality assurance techniques and methodologies. Utilizes detail-focused approach to ensure compliance and enhance operational efficiency. Strong understanding of quality control processes and effective team collaboration.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Sales Professional
Stokes Trainor Chevrolet Buick GMC Dealership
Newberry, SC
01.2019 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Drove team revenue totals by bringing in top sales numbers.
- Collaborated with team to achieve sales targets and improve dealership performance.
- Developed strong customer relationships through personalized service and follow-ups.
- Trained new sales associates on product knowledge and effective sales techniques.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Reached performance objectives and generated over $200,000 in sales.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
Manager
Boom Inc
Newberry, SC
01.2018 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed training programs for new staff, focusing on safety and operational protocols.
- Led field operations to enhance team performance and efficiency.
- Led strategic planning initiatives, enhancing operational efficiency across multiple locations.
- Implemented employee training programs to boost productivity and overall performance in the field.
- Conducted regular performance evaluations to ensure staff members were meeting or exceeding expectations while identifying areas for growth and development.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Manager in Training
Food Lion
Newberry, SC
02.2016 - 01.2018
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring Mangers.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily operations, ensuring compliance with safety and hygiene standards.
- Coordinated schedules for staff, ensuring adequate coverage during peak hours.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Manager on Duty
Chappells Nursey & Garden Center
Newberry, United States
01.2014 - 03.2017
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Developed schedules for up to 5 employees per shift.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained and mentored staff on best practices for plant care and customer interaction.
- Supervised daily operations to ensure optimal customer service and product availability.
- Implemented efficient workflow strategies to enhance team productivity during peak seasons.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed vendor relationships effectively to negotiate favorable payment terms and pricing agreements that benefited the organization''s bottom line.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Production Supervisor
Service Printing & Graphics
Columbia, SC
01.1991 - 07.1999
- Supervised daily production activities to ensure timely completion of print jobs.
- Streamlined workflow processes, enhancing efficiency and reducing downtime in production lines.
- Implemented quality control measures to maintain high standards in printed materials.
- Coordinated with other departments to align production schedules with client demands.
- Established clear priorities and production quality standards.
- Managed team of 7 production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Implemented strategies to ensure timely shipments by motivating employees and promoting sustained success.
- Supervised ongoing daily production phases.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Trained and mentored staff on best practices in mail sorting, packaging, and delivery procedures to enhance team performance.
- Streamlined mailroom operations by implementing efficient sorting and distribution processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
Education
Associate of Science - Biology
Piedmont Technical College
Greenwood, SC06-2019
Associate of Applied Science - Certified Nursing Assistant
Greenville Technical College
Greenville, SCSkills
- Sales Expertise
- Product Recommendations
- Upselling Techniques
- Effective Selling Techniques
- Upselling Products and Services
- Retail Knowledge
- Answering Customer Questions
- Following Up with Clients
- Shipment Arrangements
- Commission Sales
- Product quality control
- Attention to detail
Affiliations
Phi Theta Kappa
Former Board Member of Newberry Opera House Guild
Timeline
Sales Professional
Stokes Trainor Chevrolet Buick GMC Dealership
01.2019 - Current
Manager
Boom Inc
01.2018 - 01.2019
Manager in Training
Food Lion
02.2016 - 01.2018
Manager on Duty
Chappells Nursey & Garden Center
01.2014 - 03.2017
Production Supervisor
Service Printing & Graphics
01.1991 - 07.1999
Associate of Science - Biology
Piedmont Technical College
Associate of Applied Science - Certified Nursing Assistant
Greenville Technical College