Catherine DiSalvatore
Cherry Hill,NJ
Summary
Knowledgeable sales professional with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
11
11
years of professional experience
Work History
Operations Manager
We Buy All Cars in NJ
04.2024 - Current
- Managed daily operations of the inbound sales department, ensuring consistent achievement of revenue targets.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
Manager
Le Reve Salon and Barbershop
08.2021 - 04.2024
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained general appointment calendar and set shift schedules.
Restaurant Manager
In Riva
02.2021 - 07.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
National Sales Representative
ICUP Inc.
04.2014 - 07.2021
- Achieved consistent growth in annual sales by maintaining a strong pipeline of qualified leads.
- Monitored customer trends and market conditions, when appropriate adjusted strategies and sales goals.
- Maintained up-to-date knowledge of competitor products and market pricing.
- Used consultative selling skills to identify opportunities, overcome objections and build relationships.
- Collaborated with graphic designers in order to create a client specific offering.
- Surpassed annual sales goal of $2M by leveraging interpersonal skills, product knowledge, and interaction with senior management.
- Utilized SAP software to maintain database with essential information and build pipeline.
- Collaborated with senior management and accounting group to assess sales trends and tendencies.
Education
Bachelor of Arts - Political Science
Rutgers University
Camden, NJ08-2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Customer Relations
- Customer Relationship Building
- Product and Service Sales
- Upselling and Cross Selling
- Strategic Planning
- Account Management
- Lead prospecting
Timeline
Operations Manager
We Buy All Cars in NJ
04.2024 - Current
Manager
Le Reve Salon and Barbershop
08.2021 - 04.2024
Restaurant Manager
In Riva
02.2021 - 07.2021
National Sales Representative
ICUP Inc.
04.2014 - 07.2021
Bachelor of Arts - Political Science
Rutgers University
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