Catherine E Frierson
Goose Creek,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience communication. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations. Able to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Willing to learn all aspects of the job or jobs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Builders Wholesale Flooring
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Process Specialist
Builders Wholesale Flooring
02.2022 - Current
- Developed standard operating procedures and document workflows to drive current and future processes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC06.1979
Skills
- Paperwork Processing
- Microsoft Outlook
- Clerical Support
- Report Generation
- Account Updating
- Data Entry
- Scheduling
- Appointment Scheduling
- Complaint Resolution
- Spreadsheets
- Staff Training
Timeline
Customer Service Representative
Builders Wholesale Flooring
02.2022 - Current
Process Specialist
Builders Wholesale Flooring
02.2022 - Current
High School Diploma -
Goose Creek High School
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