Catherine Escalante
Schaumburg,IL
Summary
Shift Supervisor at Starbucks with expertise in conflict resolution and staff scheduling. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Managed workflow and ensured compliance, fostering operational excellence and teamwork. Committed to improving client engagement and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Arlington Heights, IL
04.2021 - Current
- Resolved customer complaints and reported issues to senior management.
- Reinforced rules to promote superior employee performance.
- Evaluated and performed equipment maintenance to support operational goals.
- Managed daily workflow and scheduled staff for adequate coverage.
- Upheld company standards and compliance requirements for operations.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Caregiver
Private Practice
Elgin, IL
01.2025 - 04.2025
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support to clients during difficult times.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
William Fremd
Palatine, IL05-2021
Skills
- Customer service
- Conflict resolution
- Equipment maintenance
- Staff scheduling
- Cash handling
- Regulatory compliance
- Team building
- Workflow management
- Problem solving
- Client engagement
- Excellent communication
- Customer service management
Languages
Spanish
Full Professional
Affiliations
- working out
- tennis
- trying new recipes
- babysitting
Timeline
Caregiver
Private Practice
01.2025 - 04.2025
Shift Supervisor
Starbucks
04.2021 - Current
High School Diploma -
William Fremd