Catherine Gallant
East Kingston
Summary
Detail-oriented individual with exceptional communication and project management skills. Sales Manager with over 5 years of experience in logistics and retail management. Specializing in team leadership and operational efficiency. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proven track record of driving performance improvements through KPI achievement and mentoring team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Manager
Harbor Freight Tools
Stratham, NH
03.2024 - Current
- Lead, coach, and develop a team of retail sales associates
- Drive sales performance and meet or exceed revenue targets
- Monitor key performance indicators (KPIs) and implement improvement strategies
- Ensure high levels of customer satisfaction through excellent service
- Manage inventory, merchandising, and store presentation
- Oversee daily store operations, including opening/closing procedures
- Recruit, train, and schedule staff effectively
- Handle customer concerns and resolve issues promptly
- Ensure compliance with company policies, procedures, and safety standards
- Analyze sales reports and identify opportunities for growth
- Led team training initiatives to improve product knowledge and sales techniques among staff members.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
Merchandise Team Lead
American Eagle Outfitters
Newington, NH
11.2022 - 02.2024
- Worked with District Manager to best represent product
- Oversaw merchandise training with associates
- Right hand man of Store Team Leader; worked closely to achieve store (KPI’s)
- Coached new managers
- Took district calls
- Filled in for district meetings
- Worked with multiple merchandise managers
- Traveled to merchandise at other store locations throughout northern New England
- Analyzed sales data to optimize product placement, resulting in a 15% increase in quarterly sales.
- Facilitated cross-functional team meetings to streamline merchandise processes, enhancing operational efficiency.
- Led merchandise team in executing visual displays and maintaining store presentation standards.
- Trained and mentored new associates on product knowledge and customer service best practices.
Front End Supervisor
Ocean State Job Lot
Stratham, NH
08.2018 - 09.2022
- Communicate to store management all corporate, associate, and customer issues on a timely basis.
- Ensure compliance with company policies and procedures through proper handling of all transactions and corresponding documentation.
- Led a team of 15 associates, ensuring adherence to company policies and improving transaction accuracy.
- Implemented front-end training programs, boosting staff proficiency and reducing errors.
- Monitored and enforced compliance with front-end procedures, ensuring precise handling of transactions and documentation.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service standards.
Education
High School - Animal and Plant Sciences
Exeter High School
Exeter, NH06-2020
Skills
- Retail Management
- Problem solving
- Financial management
- Merchandising
- Forecasting
- Office Management
- Inventory Management
- Loss prevention
- Phone etiquette
- Client relationship management
- Strategic planning
- Account management
- Rapport and relationship building
Certification
- Forklift Certification April 2024 to Present
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Manager
Harbor Freight Tools
03.2024 - Current
Merchandise Team Lead
American Eagle Outfitters
11.2022 - 02.2024
Front End Supervisor
Ocean State Job Lot
08.2018 - 09.2022
High School - Animal and Plant Sciences
Exeter High School