CATHERINE GORZYNIK
Orland Park,IL
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during tenure at Pregis LLC. Excelled in a high-stakes environment, leveraging exceptional communication and problem-solving skills alongside technical support expertise.
Overview
19
19
years of professional experience
Work History
Customer Service/ Technical Support Specialist
Pregis LLC
09.2017 - 07.2024
- Managed high-volume queues while maintaining exceptional levels of customer service and satisfaction.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Mortgage Servicing Specialist
HSBC
11.2005 - 05.2017
- Consistently reached performance goals
- Answered customer service calls in a call center environment assisting customers with payments, escrow information and other various mortgage tasks
- Loan collections, including negotiation skills concerning payment plans with delinquent customers
- Actively listened to customer phone inquiries and provided support information and solutions
- Focused on building strong customer relationships
Education
Bachelor of Science - Applied Science Degree in Computer Networking
Robert Morris College
Orland Park05.2004
Skills
- Good communication skills
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Technical Support
- SAP Software
Timeline
Customer Service/ Technical Support Specialist
Pregis LLC
09.2017 - 07.2024
Mortgage Servicing Specialist
HSBC
11.2005 - 05.2017
Bachelor of Science - Applied Science Degree in Computer Networking
Robert Morris College
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