CATHERINE GORZYNIK
Orland Park,IL
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during tenure at Pregis LLC. Excelled in a high-stakes environment, leveraging exceptional communication and problem-solving skills alongside technical support expertise.
Overview
19
19
years of professional experience
Work History
Customer Service/ Technical Support Specialist
Pregis LLC
2017.09 - 2024.07
- Managed high-volume queues while maintaining exceptional levels of customer service and satisfaction.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Mortgage Servicing Specialist
HSBC
2005.11 - 2017.05
- Consistently reached performance goals
- Answered customer service calls in a call center environment assisting customers with payments, escrow information and other various mortgage tasks
- Loan collections, including negotiation skills concerning payment plans with delinquent customers
- Actively listened to customer phone inquiries and provided support information and solutions
- Focused on building strong customer relationships
Education
Bachelor of Science - Applied Science Degree in Computer Networking
Robert Morris College
Orland Park05.2004
Skills
- Good communication skills
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Technical Support
- SAP Software
Timeline
Customer Service/ Technical Support Specialist
Pregis LLC
2017.09 - 2024.07
Mortgage Servicing Specialist
HSBC
2005.11 - 2017.05
Bachelor of Science - Applied Science Degree in Computer Networking
Robert Morris College
Similar Profiles
Marvin GweamaMarvin Gweama
Cyber Security Analyst at Pregis LLCCyber Security Analyst at Pregis LLC
Renee ButlerRenee Butler
Customer Service Supervisor at Pregis LLCCustomer Service Supervisor at Pregis LLC
Maria E Alvarado AlvarezMaria E Alvarado Alvarez
Line Assembler at Pregis LLCLine Assembler at Pregis LLC