Aviation Science
Catherine Gwynn
Server/Customer Service
Marietta,GA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Server
Cracker Barrel Old Country Store
Kennesaw, GA
07.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier/Customer Service
Chicken Salad Chick
Marietta, GA
08.2021 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized various software applications to process customer orders.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Hillgrove High School
Powder Springs, GA 08.2018 - 05.2022
Bachelor of Science - Aviation Science And Managment
Middle Georgia State University
Macon, GA 08.2022 - Current
Skills
Point of sale operation
Interests
Astronomy and Space
Business Management
Drawing, writing, creative arts
Software
Microsoft Word
Microsoft Outlook
Microsoft 365
Timeline
Bachelor of Science - Aviation Science And Managment
Middle Georgia State University
08.2022 - Current
Server
Cracker Barrel Old Country Store
07.2022 - Current
Cashier/Customer Service
Chicken Salad Chick
08.2021 - 07.2022
High School Diploma -
Hillgrove High School
08.2018 - 05.2022
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