Catherine Haynes
Maiden,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the furniture industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
Zenith Freight Lines
Conover, NC
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in several different systems to track requests, document problems and record solutions offered.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Guest Service Leader
Lowes Foods
Claremont, NC
08.2015 - 10.2021
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
Customer Service Representative
Williams Sonoma
Claremont, NC
10.2016 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Bachelor of Science - Business
Southern New Hampshire University
New Hampshire 01.2021 - Current
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL 03.2019 - 11.2020
Skills
Multi-line phone proficiency
undefinedTimeline
Bachelor of Science - Business
Southern New Hampshire University
01.2021 - Current
Customer Service Representative
Zenith Freight Lines
02.2020 - Current
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
03.2019 - 11.2020
Customer Service Representative
Williams Sonoma
10.2016 - 08.2018
Guest Service Leader
Lowes Foods
08.2015 - 10.2021
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