Catherine Haynes
Fort Campbell,KY
Summary
Dedicated professional with a strong background in customer service, teaching children, and call center operations and goals. While working also pursued a technical diploma in Health Services to further enhance my skills toward elements of Healthcare. With my skillset and adding empathy and problem solving skills I have succeeded at each role and will be determined to excel in any future role I am given the opportunity to pursue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Air Products
Arkansas
06.2020 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Substitute Teacher, K-12
ARCare Education And Wellness Center
Arkansas
07.2020 - 12.2022
- Follow teacher’s instructions for lesson plan, or create lesson plan if none is available
- Record attendance according to school procedure
- Assign homework according to lesson plan
- Supplement lesson plan with other classroom activities, if time allows
- Maintain discipline in the classroom and foster a safe, productive learning environment in accordance with school policies
- Compile report for teacher that includes student attendance, lesson-plan progress, disciplinary actions, and positive developments
Customer Service Cashier
Cash Saver Grocery Store
Arkansas
07.2017 - 01.2020
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
Education
Technical Diploma - Community Health Services
Ashworth College
Georgia11.2023
Some college - Emergency Medical Services
East Arkansas Community College
Forrest City, AR05.2020
Skills
- Teaching
- Classroom Management
- Childcare
- Behavior Management
- Math
- Organizational Skills
- Social Work
- Toddler Care
- Autism Experience
- Experience Working With Students
- Sales
- Proofreading
- Computer skills
- Communication skills
- Typing
- Microsoft Word
- Phone etiquette
- Customer service
- Office experience
- Microsoft Office
- Software troubleshooting
- English
- Data entry
- Organizational skills
- Time management
- Accounting
- Microsoft Outlook
- Account management
- Customer Service
- Data Entry
- Customer Support
- Problem-solving skills
- Call Center Customer Service
- Verbal and written communication
- Inbound phone calls
- Call Center Operations
- Customer communications
- Answering questions
Certification
- CPR Certification
- Driver's License
Timeline
Substitute Teacher, K-12
ARCare Education And Wellness Center
07.2020 - 12.2022
Call Center Representative
Air Products
06.2020 - 01.2024
Customer Service Cashier
Cash Saver Grocery Store
07.2017 - 01.2020
Technical Diploma - Community Health Services
Ashworth College
Some college - Emergency Medical Services
East Arkansas Community College