Sokhna Sall
Houston
Summary
Authorized to work in the US for any employer Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Customer Care Representative /Call Center Representative
Fema ( Federal Emergency Management Agency )
08.2023 - 11.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Cashier/Customer Service
The Varsity
06.2020 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Babysitter
Jovie Childcare
10.2022 - 06.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Assisted children with homework assignments and special projects across different subjects.
- Engaged with children on individual basis to build positive relationships.
- Prepared healthy, age-appropriate snacks and meals.
Business Administrative Assistant
Transecor Llc
01.2019 - 06.2023
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Providing comprehensive administrative support to multiple members of the leadership team
- Managing calendars organizing travel arrangements and handling expenses.
After-School Teacher
Heards Ferry Elementary
11.2022 - 05.2023
- Maintained positive and professional classroom environment throughout school year.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed positive rapport with students of various and diverse backgrounds.
Sales Associate /Customer Service Representative
Zara Inc.
05.2022 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Accounting And Business Management
Kennesaw State University
Kennesaw, GA12.2025
GED -
Sprayberry High School
Marietta, GA05.2021
Skills
- Customer Service and Assistance
- Sales and Promotions
- Information Updates
- Till Counting
- Positive Customer Engagement
- Teaching
- Tutoring
Languages
French
Native or Bilingual
Timeline
Customer Care Representative /Call Center Representative
Fema ( Federal Emergency Management Agency )
08.2023 - 11.2023
After-School Teacher
Heards Ferry Elementary
11.2022 - 05.2023
Babysitter
Jovie Childcare
10.2022 - 06.2023
Sales Associate /Customer Service Representative
Zara Inc.
05.2022 - 10.2022
Cashier/Customer Service
The Varsity
06.2020 - 07.2023
Business Administrative Assistant
Transecor Llc
01.2019 - 06.2023
Bachelor of Science - Accounting And Business Management
Kennesaw State University
GED -
Sprayberry High School
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