Catherine Healey
Greenfield Twp,PA
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Relationship Banker
First National Bank Of Pennsylvania
Forest City, PA
04.2025 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Perform basic teller transactions in a timely manner.
Teller
Wayne Bank
Lakewood, PA
12.2024 - 04.2025
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and concerns.
- Promoted bank products and services to enhance customer engagement.
- Ensured compliance with banking regulations and policies.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
AP/AR/CSR
TE Spall & Son
02.2024 - 10.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Receiving, verifying and reconciling invoices for accuracy.
- Delivered prompt service to prioritize customer needs.
Relationship Banker
First National Bank of PA
03.2020 - 02.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Perform basic teller transactions in a timely manner.
Pre-K Teacher
Stepping Stones Early Learning Center
03.2019 - 02.2020
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
Retail Sales Supervisor
Kohl's
11.2017 - 03.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Trained and oriented associates to maximize team performance.
- Opened and closed Jewelry department.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Master of Science - Education
St Thomas Aquinas College
Sparkill, NY05-2002
Skills
- Office equipment proficiency
- Clerical support
- Data entry
- Computer proficiency
Timeline
Relationship Banker
First National Bank Of Pennsylvania
04.2025 - Current
Teller
Wayne Bank
12.2024 - 04.2025
AP/AR/CSR
TE Spall & Son
02.2024 - 10.2024
Relationship Banker
First National Bank of PA
03.2020 - 02.2024
Pre-K Teacher
Stepping Stones Early Learning Center
03.2019 - 02.2020
Retail Sales Supervisor
Kohl's
11.2017 - 03.2019
Master of Science - Education
St Thomas Aquinas College