Desired Job Title
Key HolderKey HolderAssociateAssociatewaitressWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Hedgesville, WV
Open to relocation: Yes
Catherine Hess
Hedgesville,WV
Work Preference
Summary
Proficient Key Holder with over 8 years of experience in store operations and team supervision. Expertise in cash handling, inventory management, and safety compliance enhances customer satisfaction and supports sales goals. Strong communication and training skills foster team development and customer loyalty. Committed to operational accuracy and efficient task delegation to drive performance and elevate guest experiences.
Overview
1
1
Language
41
41
years of professional experience
Work History
Key Holder
Dollar General Store
Martinsburg, West Virginia
08.2024 - 07.2026
- Managed store operations during shifts to enhance customer service experience.
- Monitored inventory levels through regular stock checks and timely reorders to maintain optimal stock availability.
- Handled cash register transactions to ensure precise payment processing.
- Ensured compliance with safety and cleanliness standards to provide a safe shopping environment.
Key Holder
Five Below
Martinsburg, West Virginia
06.2021 - 08.2024
- Managed store operations during shifts, ensuring smooth customer service flow.
- Assisted in training new team members on store policies and procedures.
- Organized merchandise displays to enhance product visibility and accessibility.
- Handled cash register transactions, ensuring accurate payment processing.
- Ensured compliance with safety and cleanliness standards throughout the store.
- Responded promptly to customer inquiries, providing helpful and courteous service.
- Monitored inventory levels, conducting regular stock checks and reorders.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Tracked stock movement to ensure availability of merchandise for customers.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Inspected physical condition of store premises to identify any maintenance issues.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Partnered with store leadership team to learn and understand management processes and reports.
- Adhered to all local laws governing retail operations including security requirements.
- Ensured compliance with all company policies and procedures.
- Handled customer inquiries and complaints with professionalism and patience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted cash in registers to ensure accuracy at shift changes.
Associate
Macys Logistics
Martinsburg, West Virginia
08.2014 - 07.2024
- Operated hand-held scanners to accurately track inventory movements.
- Picked and packed orders following safety and quality standards.
- Loaded products onto delivery trucks ensuring proper placement and organization.
- Maintained cleanliness and organization of the warehouse environment.
- Communicated effectively with supervisors regarding order discrepancies or issues.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Processed returned merchandise according to company guidelines and procedures.
- Inspected items for damage and assessed return eligibility.
- Collaborated with customer service to resolve return inquiries effectively.
- Trained new associates on return processes and operational protocols.
- Coordinated with logistics for the shipment of returned goods to vendors.
- Maintained accurate records of all returned products in the inventory system.
- Implemented improvements to streamline returns handling workflows.
- Processed customer returns and exchanges in accordance with store policy.
- Maintained accurate records of all transactions for audit purposes.
- Researched discrepancies between sales documents and actual products received from manufacturers and vendors.
- Provided superior customer service by addressing questions promptly and courteously.
- Utilized point-of-sale system to process refunds or exchanges quickly and efficiently.
- Ensured that all merchandise was accurately priced prior to processing a return or exchange.
- Processed credit card refunds according to established guidelines set forth by the payment processor.
- Verified that all returned items were in original condition and included proper packaging and accessories.
Associate
Mcdonalds resturant
Inwood, West Virginia
09.2005 - 03.2008
- Ensured compliance with safety regulations and company standards to create a safe work environment.
- Oversaw adherence to company safety regulations during work hours, promoting a culture of safety.
- Executed cash register functions with accuracy and efficiency, contributing to smooth customer transactions.
waitress
Murphys store
Baltimore, Maryland
06.1985 - 05.1996
- Processed customer transactions efficiently at busy retail locations.
- Managed cash register and maintained accurate cash drawer balance.
- Provided excellent customer service and addressed inquiries promptly.
- Handled returns and exchanges according to store policies.
- Maintained cleanliness and organization of the checkout area consistently.
- Assisted customers in locating products throughout the store effectively.
- Greeted customers warmly upon arrival to create a welcoming atmosphere. and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers at the table.
- Served meals and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness of dining area and tables during service hours.
- Handled cash transactions and processed payments efficiently.
- Assisted in training new staff on service protocols and menu knowledge.
- Resolved customer complaints professionally to ensure a positive experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverage supplies promptly to ensure customer satisfaction.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
Education
High School Diploma -
Lansdowne Senior High
Baltimore, MD05-1985
Skills
- Store operations
- Inventory management
- Inventory monitoring
- Product ordering
- Cash handling
- Accurate cash handling
- Sales tracking
- Loss prevention strategies
- Safety compliance
- Workplace safety
- Merchandise organization
- Visual merchandising
- Sales promotion
- Customer service
- Customer engagement
- Customer relationship management
- Team training and supervision
- Team building
- Task delegation
- Store recovery processes
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Relationship building
- Accurate cash handling
Languages
English
Professional
Timeline
Key Holder
Dollar General Store
08.2024 - 07.2026
Key Holder
Five Below
06.2021 - 08.2024
Associate
Macys Logistics
08.2014 - 07.2024
Associate
Mcdonalds resturant
09.2005 - 03.2008
waitress
Murphys store
06.1985 - 05.1996
High School Diploma -
Lansdowne Senior High