Catherine Hogan
Warrenton,MO
Summary
At Pet Pals Animal Hospital, I excelled as an Office Manager, enhancing client satisfaction and streamlining operations. My adeptness in office administration and fostering strong customer relations led to significant improvements in efficiency and service quality. Skilled in both organizational tasks and empathetic communication, I consistently prioritized client and animal care, achieving notable success in a dynamic environment.
Overview
27
27
years of professional experience
Work History
Office Manager
Pet Pals Animal Hospital
05.1998 - Current
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Established protocols for handling emergency cases efficiently, minimizing wait times for urgent care patients.
- Provided exceptional customer service, resolving client concerns professionally and empathetically in all situations.
- Facilitated regular team meetings to address any operational challenges discussing solutions for continuous improvement.
- Maintained a clean and organized office space to provide an inviting atmosphere for clients and their pets.
- Improved client satisfaction by efficiently managing appointments and providing timely reminders.
- Developed strong relationships with vendors, negotiating favorable pricing on supplies and services.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered multi line phone system, sent faxes, answered/sent emails, reminder calls, statements.
- Assisted Dr. Willenbrink with patient care/surgery
- Checked patients in/out, handled payments.
- Ran daily, monthly, yearly reports
Education
Bachelor of Science - Biology
University of Missouri
Saint Louis, MOSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Administrative support
- Document management
- Relationship building
- Scheduling coordination
- Animal care
- Patient triage
- Appointment scheduling
- Reliability
- Multitasking Abilities
- Loyal
- Trustworthy
Timeline
Office Manager
Pet Pals Animal Hospital
05.1998 - Current
Bachelor of Science - Biology
University of Missouri
Similar Profiles
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
Duncan Camlin-IrvingDuncan Camlin-Irving
Dog Handler at Pet PalsDog Handler at Pet Pals
Amanda BlueAmanda Blue
Receptionist at Pet Western Animal HospitalReceptionist at Pet Western Animal Hospital