Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Catherine House

Charlotte,NC

Summary

I am a highly-motivated and adaptable professional known for my creativity and communication skills. I have an extensive background in customer service and my past work experience has allowed me to develop several transferable skills. My passion lies in creating effective solutions and reaching goals.


Overview

4
4
years of professional experience

Work History

Sales Associate

The OOPS! Co.
06.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Victoria's Secret
05.2021 - 07.2021
  • Handled organizations procedures like display setup, item retrieval, and product promotion.
  • Cultivated building a relationship with customers to provide a personal shopping experience on the floor and at checkout.
  • Managed financial transactions, as well as returns, exchanges, and refunds.

Client Care Specialist

Perfect Pet Resort
01.2020 - 03.2020
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.

Hostess/Server

Thursday's Bar and Grill
07.2018 - 08.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Arts - Psychology

College of Charleston
Charleston, SC
05.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Creativity
  • Interpersonal Communication
  • Writing
  • Computer Literacy
  • Adaptability
  • Active Listener

Additional Information

Volunteer Work Experience


May 2023-July 2023

Volunteer/ Tri-County S.P.E.A.K.S/ Charleston,SC

  • Completed multiple training and education courses on sexual assault victimization.
  • Supported survivors of sexual assault by being available on hotline.
  • Provided in-person support by accompanying survivors to hospital where S.A.F.E exam was administered.
  • Wrote several scripts for hotline.
  • Educated self and others on the appropriate steps to help victims of sexual assault find support.


September 2019-November 2019

Participant/ Education First (EF) Gap Semester Program/ Chiang Rai, Thailand

  • Developed lesson plans involving stimulating games and activities to help teach English to Thai children.
  • Assisted with the construction of walls and a sidewalk for a Thai elementary school.
  • Completed additional service work at an elephant sanctuary by aiding in the facility's general upkeep and daily tasks.


February 2019-March 2019

Volunteer/ Humane Society of Calvert County/ Sunderland, MD

  • Provided a clean living space for shelter animals by disinfecting kennels, supplies, and toys.
  • Supplemented the exercise routine of shelter dogs by taking them on walks around the property.
  • Engaged in pet care tasks, such as bathing and administering medication.






Timeline

Sales Associate

The OOPS! Co.
06.2022 - 09.2022

Sales Associate

Victoria's Secret
05.2021 - 07.2021

Client Care Specialist

Perfect Pet Resort
01.2020 - 03.2020

Hostess/Server

Thursday's Bar and Grill
07.2018 - 08.2019

Bachelor of Arts - Psychology

College of Charleston

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Catherine House