Catherine Houston
Mercer,ND
Summary
Dedicated professional with experience in retail and kitchen environments. Proven ability to manage inventory, maintain cleanliness, and support team initiatives. Eager to apply problem-solving skills and strong people skills to create a positive customer experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Twice Blessed Thrift Shop
Mercer, PA
05.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote visibility and attract customer interest.
- Handled inventory management by restocking shelves and monitoring stock levels regularly.
- Engaged with customers to build rapport and foster loyalty through personalized service interactions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dishwasher
Shadyside Kitchen
Pittsburgh, PA
09.2023 - 01.2024
- Operated industrial dishwashing equipment efficiently to maintain cleanliness standards.
- Sorted and organized dishware, ensuring quick access for kitchen staff.
- Assisted in maintaining a clean and sanitized work environment according to health regulations.
- Collaborated with kitchen team to optimize workflow during peak service hours.
- Monitored inventory of cleaning supplies and communicated needs to management promptly.
- Maintained proper usage of safety protocols while handling cleaning chemicals and equipment.
- Demonstrated adaptability by learning new procedures quickly in a fast-paced environment.
- Contributed to team success through consistent attendance and positive attitude during shifts.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Inspected dishwashing equipment and reported issues to supervisor.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
- Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
MAT Team Member
Home Depot
East Liberty, PA
01.2019 - 12.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays, ensuring products were easily accessible and visually appealing.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Supported store initiatives by participating in promotional setups and seasonal merchandising activities.
- Adhered to safety protocols, maintaining a clean and safe working environment for staff and customers.
- Engaged in ongoing training sessions to improve product knowledge and service skills consistently.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
GED -
SEI Muncy
Muncy, PA06-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Stocking and receiving
- Meeting deadlines
- Inventory tracking
- Building rapport
Timeline
Sales Associate
Twice Blessed Thrift Shop
05.2026 - Current
Dishwasher
Shadyside Kitchen
09.2023 - 01.2024
MAT Team Member
Home Depot
01.2019 - 12.2019
GED -
SEI Muncy