Catherine Hunt
Portsmouth,VA
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kelly Services
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Representative
IBEX Global
01.2020 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
I C Norcom High School
Portsmouth, VA06.2013
Skills
- Sales Expertise
- Lotus Notes
- Credit Card Payment Processing
- Order Fulfillment
Timeline
Customer Service Representative
Kelly Services
04.2021 - Current
Technical Support Representative
IBEX Global
01.2020 - 03.2021
High School Diploma -
I C Norcom High School