Overview
Work History
Education
Skills
Timeline
Generic

Catherine Hunt

Portsmouth,VA

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kelly Services
04.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Technical Support Representative

IBEX Global
01.2020 - 03.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

High School Diploma -

I C Norcom High School
Portsmouth, VA
06.2013

Skills

  • Sales Expertise
  • Lotus Notes
  • Credit Card Payment Processing
  • Order Fulfillment

Timeline

Customer Service Representative

Kelly Services
04.2021 - Current

Technical Support Representative

IBEX Global
01.2020 - 03.2021

High School Diploma -

I C Norcom High School

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Catherine Hunt