Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Catherine Hyatt

Winfield,MO

Summary

Dynamic customer service professional with extensive experience at Flagstar Bank, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, ensuring satisfaction and retention. Skilled in data entry, consistently delivering accurate and error-free reports.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Flagstar Bank, FSB
01.2021 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Packer

Amazon
09.2020 - 01.2021
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Data Entry Clerk

Saint Louis County Board of Elections
06.2020 - 01.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Customer Service Cashier

Walmart
03.2019 - 09.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Professional Home Cleaner

Self-employed / Extreme Clean Home Services
01.2004 - 06.2020
  • Sanitized and organized clients homes
  • Handled delicate items with care during cleaning processes, preventing damage or loss of valuables while still achieving desired cleanliness levels.
  • Promoted a healthy living environment by implementing proper sanitation procedures and eliminating allergens.
  • Increased client retention through consistent communication and addressing specific concerns or requests promptly.
  • Handled other tasks such as pet care, childcare, appointment settings

Education

General Education

Elsinore High School
Lake Elsinore, CA
06-1985

Skills

  • Call center experience
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

Flagstar Bank, FSB
01.2021 - 05.2025

Warehouse Packer

Amazon
09.2020 - 01.2021

Data Entry Clerk

Saint Louis County Board of Elections
06.2020 - 01.2021

Customer Service Cashier

Walmart
03.2019 - 09.2020

Professional Home Cleaner

Self-employed / Extreme Clean Home Services
01.2004 - 06.2020

General Education

Elsinore High School