Catherine Jacobsen
Ogden
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and detail-oriented for providing superior customer service. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Mountain West Marketing
10.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Court Clerk
Ogden District Court
04.2019 - 02.2021
- Processed court documents and maintained accurate case files for efficient record-keeping.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Managed confidential information securely, upholding the integrity of the court system.
- Prepared court orders and judgments for signature.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Administrative Assistant
Gallatin County Records
08.2015 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Criminal Justice
University of Phoenix
Tempe, AZ10-2010
Skills
- Attention to detail
- Exceptional customer service
- Relationship development
- Opening and closing procedures
- Superior organizational skills
- Email and phone etiquette
- Organized and efficient
- Payment processing
- Dependable
- Excellent time management
- Multitasking Abilities
Timeline
Inside Sales Representative
Mountain West Marketing
10.2021 - Current
Court Clerk
Ogden District Court
04.2019 - 02.2021
Administrative Assistant
Gallatin County Records
08.2015 - 03.2019
Criminal Justice
University of Phoenix
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