Catherine Jarman Morrison
Charlottesville,VA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
JARMAN SPORTSCYCLE
Charlottesville, VA
12.1975 - 02.2018
- Took special orders in person and over telephone, generating additional revenue every month.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Strengthened customer retention by offering discount options.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Parts Specialist
JARMAN SPORTSCYCLE
Charlottesville
- Responded to inquiries from internal staff members about part specifications or availability.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Analyzed existing inventories to determine which items should be reordered or discontinued from inventory.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Assisted customers with product selection based on their needs.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
Education
Bachelor - Criminal Justice Human Services
Colorado Technical University
Colorado Springs, CO05-2023
Skills
- Complaint resolution
- Account updating
- Receiving support
- Multi-line phone talent
- Paperwork processing
- Product knowledge
- Customer relations
- Customer service
- Multi-task management
- Client relations
- Creative problem solving
- Service upselling
- Warranty service
- Strong teamwork
- Punctuality and reliability
Timeline
Customer Service Representative
JARMAN SPORTSCYCLE
12.1975 - 02.2018
Parts Specialist
JARMAN SPORTSCYCLE
Bachelor - Criminal Justice Human Services
Colorado Technical University