Yadira Ramos
West Jordan,UT
Summary
Accomplished Front Desk Supervisor with a proven track record at The Spine Institute, enhancing customer satisfaction and retention through expert customer service management and staff supervision. Skilled in time management and problem-solving, significantly improved operational efficiency and guest relations. Achieved notable increases in positive online reviews and repeat business, demonstrating a strong commitment to excellence and team leadership.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
The Spine Institute
06.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Front Desk Receptionist
Mountain Medical Imaging Center
03.2020 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Scheduler
US MRI
01.2015 - 06.2020
- Achieved increased client retention rates by providing exceptional customer service during check-in and check-out processes.
- Supported marketing efforts by collecting guest information for targeted promotional campaigns aimed at driving repeat business.
- Resolved guest complaints professionally, maintaining a positive atmosphere and upholding company reputation.
- Collaborated with team members on various projects aimed at improving overall operational efficiency of the front desk department.
Education
High School Diploma -
West Jordan High
West Jordan, UT06.2014
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Staff Supervision
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
The Spine Institute
06.2022 - Current
Front Desk Receptionist
Mountain Medical Imaging Center
03.2020 - 09.2022
Front Desk Scheduler
US MRI
01.2015 - 06.2020
High School Diploma -
West Jordan High
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