Catherine Johnson
Atlanta,GA
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Uptown mobile detailing
Atlanta
03.2021 - 11.2023
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Cashier Team Lead
KFC
Atlanta, GA
06.2014 - 02.2016
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA06-2008
Skills
- Call Monitoring
- Call Center Operations
- Technical Support
- Information Security
Timeline
Customer Service Manager
Uptown mobile detailing
03.2021 - 11.2023
Cashier Team Lead
KFC
06.2014 - 02.2016
High School Diploma -
Phoenix High School
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