Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Catherine Kilgore

Saucier,MS
Catherine Kilgore

Summary

Driven by a strong commitment to customer satisfaction and operational excellence, I leveraged my roles at Best Western Hotel and other leading companies to enhance guest experiences and streamline operations. My expertise in guest relations and cleaning, coupled with a proven track record of improving service quality, positions me as a valuable asset to any team.

Overview

20
years of professional experience

Work History

Best Western Hotel

Housekeeping Room Attendant
10.2024 - Current

Job overview

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Corner Market

Produce Clerk
11.2022 - 09.2024

Job overview

  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.

Sullivans Foods

Assistant Manager
06.2022 - 04.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Lowes Home Improvment

Garden Center Associate
02.2021 - 03.2022

Job overview

  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Increased repeat business through friendly interactions that fostered trust in our expertise.
  • Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.
  • Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.

Dollartree

Assistant Manager
01.2020 - 02.2021

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Walmart

Cashier, Stocker, Support Manager
05.2005 - 01.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping

Timeline

Housekeeping Room Attendant

Best Western Hotel
10.2024 - Current

Produce Clerk

Corner Market
11.2022 - 09.2024

Assistant Manager

Sullivans Foods
06.2022 - 04.2023

Garden Center Associate

Lowes Home Improvment
02.2021 - 03.2022

Assistant Manager

Dollartree
01.2020 - 02.2021

Cashier, Stocker, Support Manager

Walmart
05.2005 - 01.2020
Catherine Kilgore