Catherine Kline
Medical
Muncy,PA
Summary
Dedicated office assistant with strong customer service and time management skills. Proven ability to enhance operational efficiency through effective communication and meticulous attention to detail.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Assistant
Muncy Family Practice Center
Muncy, PA
06.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate medical records, ensuring compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers to facilitate timely responses.
- Supported front desk operations, providing exceptional customer service to patients and visitors.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
EMPI Remediation
E4 Health
Wyomissing, PA
05.2016 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Registrar/Medical Billing/Billing Secretary
Evangelical Hospital/Wellspan
Lewisburg, PA
01.2000 - 04.2009
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Streamlined data entry procedures, enhancing efficiency in patient information management systems.
- Collaborated with clinical teams to resolve patient inquiries and improve service delivery.
- Coordinated with insurance providers to verify coverage and process claims efficiently.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - Early Childhood Education
Pennsylvania College of Technology
Williamsport, PAMedical Coding And Billing Certification
Penn Foster Career School
Scranton, PA04-2026
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Prioritizing work
- Mail handling
- Appointment scheduling
- Professional and mature
- Scheduling appointments
- Clerical support
- Valid Driver's license
- Meticulous attention to detail
- Billing and coding
Certification
- At Home Professions Certificate in Medical Transcription- 2010
- SUN Area Career and Technology Center Certificate in Medical Technology- 2002
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
Muncy Family Practice Center
06.2024 - Current
EMPI Remediation
E4 Health
05.2016 - 09.2025
Registrar/Medical Billing/Billing Secretary
Evangelical Hospital/Wellspan
01.2000 - 04.2009
Associate of Science - Early Childhood Education
Pennsylvania College of Technology
Medical Coding And Billing Certification
Penn Foster Career School