Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Knowles

Jacksonville

Summary

Offering friendly and professional demeanor, ready to learn and excel in any environment. Brings understanding of effective guest and/or client interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any job that I am hired to do.

Overview

2
2
years of professional experience

Work History

Server

Struts of Oxford
06.2025 - Current
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Server

The Rocket
08.2024 - 06.2025
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Hungry Hut BBQ
03.2024 - 10.2024

Receptionist

City Church Gadsden
11.2023 - 03.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Server

Hungry Hut BBQ
04.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Penn Foster High School
PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Typing
  • Microsoft Office
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Multi-line telephone operation

Timeline

Server

Struts of Oxford
06.2025 - Current

Server

The Rocket
08.2024 - 06.2025

Server

Hungry Hut BBQ
03.2024 - 10.2024

Receptionist

City Church Gadsden
11.2023 - 03.2024

Server

Hungry Hut BBQ
04.2023 - 10.2023

Penn Foster High School

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