Catherine Laird
Forest Grove,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Barista
Touchmark In The West HIlls
10.2022 - Current
- Cultivated warm relationships with residents.
- Worked with POS system to place orders, and manage the bills/charging to residents room.
- Displayed enthusiasm and promoted excellent service to residents and their guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Avamere at Bethany
Bethany, Oregon
09.2019 - 12.2023
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Maintained energy and enthusiasm in fast-paced environment.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Arranged and prepared tables for Residents to offer memorable experiences to them and their guests.
- Cultivated warm relationships with residents.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Barista
Dutch Bros Coffee
07.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Shift Lead
Jack In The Box
Hillsboro, OR
04.2020 - 11.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Westview Highschool
Portland Oregon06.2021
Skills
- Special Requests and Substitutions
- Bathroom Servicing
- Food and Beverage Service
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Warm and Friendly
- High-Volume Dining
- Cool Under Pressure
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Menu Memorization and Presentation
- Team Player
Certification
- CPR Certified
- Food Handlers Permit (exp. 2025)
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server/Barista
Touchmark In The West HIlls
10.2022 - Current
Barista
Dutch Bros Coffee
07.2021 - 10.2022
Shift Lead
Jack In The Box
04.2020 - 11.2020
Server
Avamere at Bethany
09.2019 - 12.2023
High School Diploma -
Westview Highschool
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