Catherine Liu
Sylvania,OH
Summary
Adept at multitasking and prioritization, I enhanced customer service at Promedica Flower Hospital by observing and assisting in patient care, showcasing my attention to detail and adaptability. Skilled in data inputting and organization, I significantly contributed to team efficiency and patient satisfaction, embodying a proactive and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Paradise Nail and Spa
Sylvania, OH
05.2024 - 08.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Clinical Shadower
Promedica Flower Hospital
Sylvania, OH
06.2024 - 06.2024
- Observed patient care activities, including bedside rounds and physical exams.
- Reviewed patient charts, test results, and other pertinent information to assist with diagnosis and treatment decisions.
- Observed medical procedures being performed by physicians or other healthcare professionals.
Crew Member
Tropical Smoothie
Sylvania, OH
09.2023 - 12.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Crew Member
Charlies Ice Cream
Sylvania, OH
11.2022 - 02.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided customer service to maintain a positive atmosphere for guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Served food promptly, and kept the dining area clean.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Some College (No Degree) - Chemistry
University of Toledo
Toledo, OHSkills
- Data inputting
- Organization skills
- Multitasking and prioritization
- Customer service
- Adaptability and flexibility
- Attention to detail
Certification
- CPR certified
Languages
Chinese (Mandarin)
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Clinical Shadower
Promedica Flower Hospital
06.2024 - 06.2024
Receptionist
Paradise Nail and Spa
05.2024 - 08.2024
Crew Member
Tropical Smoothie
09.2023 - 12.2023
Crew Member
Charlies Ice Cream
11.2022 - 02.2023
Some College (No Degree) - Chemistry
University of Toledo
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