Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Markee

Madison

Summary

Dynamic and charismatic server with exceptional customer service skills honed in multiple restaurant environments. Extremely strong work ethic and commitment to consistency and reliability. Proven ability to engage guests and enhance their experience while managing high-volume environments. Strong commitment to maintaining cleanliness and safety standards, contributing to repeat business and a positive team atmosphere.

Overview

9
9
years of professional experience

Work History

Server

Deja Food
05.2024 - 09.2025
  • Provided exceptional service to customers by informing them of dish details, available food and drink options, and addressing any questions or concerns
  • Give a warm and welcoming presence to guests by chatting and setting a positive tone while ensuring that they are understood in their needs
  • Assisted in maintaining cleanliness and organization of dining areas
  • Learned menu items thoroughly to offer accurate recommendations to guests
  • Handled card and cash transactions promptly and accurately with a POS system
  • Dealt with high volume, high stress environments while maintaining composure
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Memorized drink recipes, dish details, and wine options while ensuring to address any allergy concernss
  • Provided guests with information on the background knowledge of various food and drink
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server/Event Bartender

Nakoma Golf Club
03.2022 - 04.2024
  • Assisted in training new servers on menu items and restaurant procedures
  • Managed bar inventory, ensuring availability of essential supplies
  • Implemented efficient workflow processes to streamline drink preparation during high volume hours
  • Maintained cleanliness and organization of the bar area in compliance with health regulations
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed rapport with regular guests through genuine hospitality efforts and kindness
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Field Manager

Donor Development Strategies
08.2021 - 03.2022
  • Trained and mentored team members of company practices
  • Oversaw daily field operations to ensure compliance with safety and quality standards
  • Organize team and field strategy through presentations and team meetings
  • Went door to door soliciting donations in various neighborhoods
  • Used/instructed team of sales techniques to increase revenue for public broadcasting
  • Collect, count, and process donations and sensitive data

Daycare Teacher

Kid's Castle Learning Center
08.2020 - 03.2021
  • Fostered a safe and nurturing environment for groups of children
  • Coordinated daily schedules to ensure smooth transitions between activities and routines
  • Monitored children's progress, providing regular feedback to parents regarding development milestones
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Actively encouraged children to develop their social skills

Custodian

Lakewood Elementary School
10.2016 - 07.2020
  • Maintained cleanliness and organization of facilities to ensure safe environments for staff and visitors
  • Assisted in training new custodial staff on safety procedures and best practices for effective cleaning techniques
  • Operated cleaning equipment, including floor scrubbers and vacuums, to enhance efficiency in daily tasks
  • Developed inventory management system for cleaning supplies, ensuring adequate stock levels at all times

Education

No Degree - Psychology

University of Wisconsin - Parkside
Kenosha, WI

High School Diploma -

Wilmot Union High School
Salem Lakes, WI
06-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Charismatic and personable
  • Safe food handling
  • Team collaboration
  • Sales expertise
  • Performance improvement

Timeline

Server

Deja Food
05.2024 - 09.2025

Server/Event Bartender

Nakoma Golf Club
03.2022 - 04.2024

Field Manager

Donor Development Strategies
08.2021 - 03.2022

Daycare Teacher

Kid's Castle Learning Center
08.2020 - 03.2021

Custodian

Lakewood Elementary School
10.2016 - 07.2020

No Degree - Psychology

University of Wisconsin - Parkside

High School Diploma -

Wilmot Union High School

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