Catherine Michel
Morton,IL
Summary
Highly motivated professional seeking to secure an opportunity with Envoy Airlines as a Flight attendant.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Exhibited high energy and professionalism when dealing with clients and staff.
- Negotiated solutions with dissatisfied customers, turning potential negative situations into positive testimonials.
Property Manager
Self Employed
02.1999 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Store Manager
Caterpillar
07.2019 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Drug And Alcohol Counseling -
Illinois Central College
East Peoria, IL05.2010
Skills
- Critical Thinking
- Problem Resolution
- Problem-solving abilities
- Safety training development
Timeline
Customer Service Representative
Envoy Airlines
01.2023 - Current
Store Manager
Caterpillar
07.2019 - 01.2020
Property Manager
Self Employed
02.1999 - Current
Drug And Alcohol Counseling -
Illinois Central College