Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Michel

Morton,IL

Summary

Highly motivated professional seeking to secure an opportunity with Envoy Airlines as a Flight attendant.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Envoy Airlines
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Negotiated solutions with dissatisfied customers, turning potential negative situations into positive testimonials.

Property Manager

Self Employed
02.1999 - Current


  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Store Manager

Caterpillar
07.2019 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.


Education

Drug And Alcohol Counseling -

Illinois Central College
East Peoria, IL
05.2010

Skills

  • Critical Thinking
  • Problem Resolution
  • Problem-solving abilities
  • Safety training development

Timeline

Customer Service Representative

Envoy Airlines
01.2023 - Current

Store Manager

Caterpillar
07.2019 - 01.2020

Property Manager

Self Employed
02.1999 - Current

Drug And Alcohol Counseling -

Illinois Central College

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Catherine Michel