Catherine Muck
CC'S 24/7 Mobile Mechanic
Fleming Island,FL
23
years of professional experience
Roadside Assistance CSR with 25 years of transportation industry experience, including owning and operating a mobile mechanic business. Specialist in high-volume 24/7/365 environments. Proven track record of high-stakes emergency dispatch and technical problem-solving, achieving a 60% customer retention rate through empathetic, efficient service. Skilled in remote communication, fleet logistics, and diagnostic troubleshooting to deliver rapid roadside solutions.
Work History
Owner/Dispatch & Customer Response Associate
3 Years 2 Months- Handled incoming calls, assessed customer needs, and set clear service expectations to enhance customer satisfaction.
- Developed customer relationships, showed empathy and compassion in stressful situations, tracked service progress to ensure timely completion, earning a 60% customer retention rate.
- Increased emergency roadside response assistance by 10%.
Customs Specialist
19 Years 9 Months- Managed electronic data interchange (EDI) transfers for international rail freight, ensuring 100% compliance with US Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA) mandates to facilitate smooth cross-border operations.
- Audited and validated time-sensitive Hazardous Materials cross border shipping manifests maintaining a 99.9% accuracy rate.
- Collaborated with dispatchers and customs brokers to facilitate smooth customs processes with US Customs and Border Protection (CBP).
Education
Associate of Arts - Transportation & Logistics
Skills
Emergency Dispatching
Logistics Coordination
GPS Tracking
Data Management
Automotive Diagnostics
Operational Efficiency
Customer relationship management
Verbal and written communication
Relationship building
Timeline
Owner/Dispatch & Customer Response Associate
CC'S 24/7 Mobile Mechanic
06.2019 - 08.2022Read More
Customs Specialist
CSXTransportation
07.1999 - 04.2019Read More
University of North Florida
Associate of Arts from Transportation & Logistics
Read More