Catherine Muller
San Francisco,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Peet's Coffee
San Francisco, CA
08.2019 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Shift Leader
Peet's Coffee
San Francisco, CA
04.2016 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
Barista
Peet's Coffee
San Francisco, CA
08.2015 - 04.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista
Javaholic
San Francisco, CA
04.2015 - 10.2015
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Food Runner
Eat's
San Francisco, CA
01.2013 - 07.2013
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
Education
No Degree - Design & Technology
Parsons The New School For Design
New York, NYAssociate of Arts - General Arts
Nassau Community College
Garden City, NYBachelor of Arts - Illustration
Academy of Art University
San Francisco, CA06.2016
Skills
- Pricing and Markdowns
- Administrative Management
- Time Management
- Sales Tracking
- Hiring and Training
- Coaching and Mentoring
- Google Drive
- Microsoft SharePoint
- Shift Scheduling
- Microsoft Office
- Financial Forecasting
- Adobe Systems Adobe Photoshop
Languages
English
Native or Bilingual
French
Professional Working
Japanese
Elementary
Bengali
Elementary
Timeline
Assistant Store Manager
Peet's Coffee
08.2019 - Current
Shift Leader
Peet's Coffee
04.2016 - 08.2019
Barista
Peet's Coffee
08.2015 - 04.2016
Barista
Javaholic
04.2015 - 10.2015
Food Runner
Eat's
01.2013 - 07.2013
No Degree - Design & Technology
Parsons The New School For Design
Associate of Arts - General Arts
Nassau Community College
Bachelor of Arts - Illustration
Academy of Art University
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