Catherine Muzopappa
Fleetwood,PA
Summary
Proven leader with extensive experience at Ridgewood Canine Camp, excelling in customer service and staff supervision. Enhanced client satisfaction and operational efficiency through strategic problem-solving and effective team leadership. Demonstrated prowess in money handling, reducing discrepancies significantly. Cultivated a positive, collaborative work environment, driving business growth and improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ridgewood Canine Camp
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized office environment to enhance the client experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Doggie Daycare Attendant
Ridgewood Canine Camp
02.2020 - 02.2023
- Performed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.
- Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
- Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Collaborated effectively with fellow team members to ensure smooth operations throughout the day while managing multiple responsibilities simultaneously.
- Fostered a positive working environment by supporting co-workers in completing tasks as needed while contributing to a team-oriented approach towards daily operations.
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting.
Education
High School Diploma -
21st Century Cyber Charter School
Downingtown, PA06.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Task delegation
- Problem-solving
Timeline
Assistant Manager
Ridgewood Canine Camp
02.2023 - Current
Doggie Daycare Attendant
Ridgewood Canine Camp
02.2020 - 02.2023
High School Diploma -
21st Century Cyber Charter School
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