Catherine Newton
Elizabethtown,KY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EMT
BCEMS
11.2023 - Current
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Server
Marks Feed Store
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Associate
Amazon
01.2018 - 09.2021
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Worked safely around moving machinery.
Education
Associate of Science - Nursing
Fresno City College
Fresno, CAEmergency Medical Services
Emergency Medical Training Professionals Inc.
Lexington, KY09.2023
Skills
- Guest Engagement
- Allergy Awareness
- Positive Attitude
- Professional Appearance
Certification
Responsible Alcohol Server Certification.
Timeline
EMT
BCEMS
11.2023 - Current
Server
Marks Feed Store
10.2022 - 08.2023
Associate
Amazon
01.2018 - 09.2021
Associate of Science - Nursing
Fresno City College
Emergency Medical Services
Emergency Medical Training Professionals Inc.
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