Catherine N'Guessan
Columbia,SC
Summary
Organized and dependable professional with a proven track record at companies such as Senior Health Solutions, consistently meeting goals, building client relationships, and preparing applications. Bilingual and versatile, I've excelled in customer service and problem-solving, maintained client retention utilizing CRM software, and followed HIPAA guidelines. Awarded 'Most Inspiring Employee' for my commitment to excellence and teamwork, as well as achieving a 4.0 GPA in my current and previous schooling. My newfound passion in Sonography allows continuity in doing what I love, helping others.
Overview
5
5
years of professional experience
Work History
Benefits Enrollment Advisor/Specialist
Senior Health Solutions
07.2022 - 08.2024
- Met Medicare plan enrollment and retention goals consistently and was eventually awarded as 'Most Inspiring Employee'.
- Aided 65+ and disabled clients in finalizing enrollment applications for Medicare Part B, Advantage plans, and Extra help.
- Provided existing clients with customer service via phone, email, and in person, helping resolve any problems, update policies, and more.
- Utilized CRM software Zoho to track communications and follow up with prospective clients.
Dental Assistant Intern
Karen J Harris Dentistry
02.2022 - 05.2022
- Cleaned and sanitized dental equipment and treatment rooms as well as restocked supplies and maintained health and safety practices.
- Scheduled and confirmed patient appointments, verified insurance, and more, whilst upholding HIPAA guidelines.
- Administered X-rays, topical anesthetic, polishing, and more under supervision.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Team Trainer
Shake Shack
06.2019 - 02.2022
- Trained other employees in customer service, food safety, and performance requirements over 90 days.
- Working in a fast-paced environment while upholding values such as hospitality to our guests.
- Improved team performance by being versatile and working in various positions throughout the shift.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Southeastern College
Columbia, SC05-2027
Graduate Certificate - Dental Assisting
Midwest Institute
Fenton, MO03-2022
High School Diploma -
Notre Dame High School
Lemay, MO05-2020
Skills
- Versatility
- Customer service
- Scheduling
- Data entry
- Call center experience
- Bookkeeping
- Bilingual (French - Fluent)
- Strong writing and verbal skills
Accomplishments
- Won 'Most Inspiring Employee' Award in 2023
- Named 'Producer of the Month' 5 times for meeting enrollment quotas.
- Phone Service - Handled 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit, and debit card transactions in person and by telephone.
Timeline
Benefits Enrollment Advisor/Specialist
Senior Health Solutions
07.2022 - 08.2024
Dental Assistant Intern
Karen J Harris Dentistry
02.2022 - 05.2022
Team Trainer
Shake Shack
06.2019 - 02.2022
Associate of Applied Science - Diagnostic Medical Sonography
Southeastern College
Graduate Certificate - Dental Assisting
Midwest Institute
High School Diploma -
Notre Dame High School
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