Catherine NORTHSHIELD
GREENLAWN,New York
Summary
Skilled Medical Secretary with proven expertise in patient scheduling and insurance verification, honed at NYU Langone Huntington Medical Group. Demonstrates exceptional organizational skills and a commitment to patient confidentiality, enhancing customer service and clinical support. Achieved streamlined office operations, ensuring a professional and welcoming environment for patients and staff.
Overview
17
17
years of professional experience
Work History
Medical Secretary 1
NYU Langone Huntington Medical Group
09.2010 - 10.2023
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Receptionist
Developmental Disability Institute
05.2006 - 07.2008
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Harborfields High School
Greenlawn, NY06-1972
Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Insurance Verification
- Appointment Coordination Abilities
Timeline
Medical Secretary 1
NYU Langone Huntington Medical Group
09.2010 - 10.2023
Front Desk Receptionist
Developmental Disability Institute
05.2006 - 07.2008
High School Diploma -
Harborfields High School
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