Catherine Palmer
Colchester,CT
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Masonicare at Chester Village
06.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Intake Specialist
Masonicare Home Health and Hospice
01.2018 - 06.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Interim Health Care
Client Service Representative
03.2013 - 06.2017
- Reduced patient anxiety through effective communication and active listening skills.
- Scheduled Home Health Aids, Nursing Visits, PT and OT according to MD orders.
Education
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- File Management
- Office Administration
- Administrative Support
- Multi-line telephone operation
- Mail handling
Certification
Office Professional Training
Goodwin College East Hartford 2007
Certified Nurses Assistant Middletown 2002
Certification
Timeline
Receptionist
Masonicare at Chester Village
06.2023 - 09.2024
Intake Specialist
Masonicare Home Health and Hospice
01.2018 - 06.2023
Interim Health Care
Client Service Representative
03.2013 - 06.2017
Office Professional Training
Goodwin College East Hartford 2007
Certified Nurses Assistant Middletown 2002
Certification
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