Catherine Pasi
Portland
Summary
Results-driven Sales Associate committed to delivering exceptional customer service and driving sales growth. Proven ability to educate customers and resolve issues efficiently, contributing to high satisfaction and loyalty. Experienced in team collaboration, training new employees, and optimizing inventory management for seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jacksons Food Stores
Portland
07.2025 - Current
- Delivered exceptional customer service, fostering increased customer satisfaction and loyalty.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Maintained composure in stressful situations, effectively diffusing tensions and ensuring positive customer interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Associate
Palm Beach Beauty and Tan
Hillsboro
01.2025 - 06.2025
- Promoted products to exceed sales goals, driving revenue growth and improving customer engagement.
- Personalize customer service to enhance customer loyalty and encourage repeat business.
- Apply visual merchandising to boost foot traffic and sales conversions.
- Collaborated with the team to optimize inventory, ensuring product availability and minimizing discrepancies.
- Educated clients on proper tanning techniques and product usage.
Assistant Volleyball Coach
Courthouse Volleyball Club
West Salem
01.2025 - 05.2025
- Collaborated with head coach to develop game strategies and tactics.
- Instructed players on techniques to enhance skill development and gameplay effectiveness.
- Evaluated player performance, delivering constructive feedback and tailored improvement plans.
- Analyzed opponents' strengths and weaknesses to inform strategic game plans.
- Assisted in planning and executing volleyball training sessions for athletes.
- Organized team practices, ensuring optimal use of time and resources.
Nanny
Private Nanny
Poulsbo
08.2024 - 12.2024
- Designed and facilitated educational activities that enhanced child development and engagement.
- Delivered attentive care and supervision for children, ensuring safety and developmental support.
- Fostered a trusting relationship with family and children, contributing to a positive caregiving environment.
- Communicated effectively with parents regarding daily activities and needs.
Volleyball Coach
Dakine Volleyball Club
Tacoma
05.2024 - 12.2024
- Designed competitive game plans tailored to each team's strengths and weaknesses.
- Mentored assistant coaches to improve their instructional techniques and strategies.
- Coordinated practice schedules to maximize gym facility usage and enhance training efficiency.
- Communicated regularly with parents to provide updates on player development and upcoming club events.
Sales Associate
Dessert Sun Tanning
Washington
06.2022 - 11.2024
- Educated customers on tanning options, contributing to increased conversions and repeat visits.
- Assisted customers in locating specific products, addressing questions, and providing tailored product advice.
- Provided accurate information about products, prices and services.
- Analyzed trends, promoting products for seasonal gains.
- Cultivated relationships with peers and upper management to enhance team collaboration.
Server
Aloha Kitchen
Silverdale
05.2023 - 08.2023
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints promptly to improve satisfaction and encourage repeat business.
- Trained new servers on menu and service standards to enhance service quality.
- Managed table assignments to maximize seating efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Crew Trainer
McDonalds
Silverdale
01.2020 - 09.2022
- Facilitated training for new crew members on restaurant operations and customer service standards to enhance guest experience.
- Coached new team members on operational procedures to ensure consistency and quality in service.
- Ensured compliance with food safety and sanitation practices during training sessions.
- Maintained knowledge of all team position requirements to streamline training processes.
Education
Some College (No Degree) - Elementary Education
Olympic College
Silverdale, WASome College (No Degree) - Elementary Education
Randolph College
Lynchburg, VASkills
- Customer service
- Sales expertise
- De-escalation techniques
- Email management
- Bilingual (English and Spanish)
- Conflict resolution
- Coaching and mentoring
- Employee training
- Team leadership
Languages
Spanish, Experienced
Certification
- CPR and First Aid Certified
- Food Handlers Permit
Timeline
Customer Service Representative
Jacksons Food Stores
07.2025 - Current
Sales Associate
Palm Beach Beauty and Tan
01.2025 - 06.2025
Assistant Volleyball Coach
Courthouse Volleyball Club
01.2025 - 05.2025
Nanny
Private Nanny
08.2024 - 12.2024
Volleyball Coach
Dakine Volleyball Club
05.2024 - 12.2024
Server
Aloha Kitchen
05.2023 - 08.2023
Sales Associate
Dessert Sun Tanning
06.2022 - 11.2024
Crew Trainer
McDonalds
01.2020 - 09.2022
Some College (No Degree) - Elementary Education
Olympic College
Some College (No Degree) - Elementary Education
Randolph College