Catherine Pfeiffer, PhD
Austin,Texas
Summary
Reliable and highly motivated, self-starter seeking new opportunities to enhance sales management and customer development experiences. Extensive history of working in both start-up and team environments, as well as incorporating independent problem-solving skills in self-directed settings. Extensive account management experience, exceptional teaching and presentation skills, meticulous organizational practices, tenacious work ethic, exceptional customer service skills and an infectious positive outlook.
Overview
26
26
years of professional experience
9
9
years of post-secondary education
Work History
Senior Cardiovascular Sales Specialist
Novartis Pharmaceuticals
Austin, TX
02.2018 - 12.2022
- Prepared and delivered product presentations to launch new medications to increase sales.
- Documented client interactions, sales and pitches delivered in CRM system.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Used consultative sales approach to understand and meet customer needs by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Won Business Performance Award (top 7%)
- Successfully completed Novartis Account Management Development Program
Specialty Sales Territory Manager
Quintiles Commercial
Austin, Texas
11.2011 - 02.2018
- Launched new products in specialty markets - endocrinology, pain management, cardiovascular
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Tracked changing product lines to effectively meet dynamic market demands.
- Drove team revenue totals by bringing in top sales numbers.
- Collaborated cross-functionally with sales, marketing and medical to improve market penetration and patient access.
- Carefully analyzed data to determine most effective sales strategies.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
Director, Client Sales and Services
Biophysical Corporation
Austin, TX
04.2005 - 06.2011
- Executed and devised business development strategies to attract and acquire new clients to the Biophysical laboratory platform using content marketing, cold-calling and networking.
- Built and managed inside sales and customer service departments - hired and supervised five cross-functional employees.
- Supported business development projects with advanced skills in document management, customer relations and reporting.
- Communicated with clients regarding account services, statements, and balances.
- Became a certified phlebotomist to maximize utilization of Biophysical staff in physician utilization.
- Conducted workshops to promote different programs and educate physician practices on available services.
Specialty Sales Representative
Odyssey Pharmaceuticals
Austin, United States
03.2004 - 04.2005
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Finished in the top 5% in the country, top 1% in the South Texas District, and won the company incentive trip in President's Club.
Owner
In-Tandem Design And Marketing
Austin, United States
01.2001 - 03.2004
- Owned and managed day-to-day business operations of a full-service advertising and business development agency.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Director, Business Development/Marketing/Sales
St. David's HealthCare - An HCA Company
Austin, Texas
04.1997 - 04.2001
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Developed and executed departmental budgets (exceeding $1M).
- Served as Partnership Public Information Officer.
- Supervised and coordinated hospital and community special events.
- Hired and supervised employees at multiple hospital locations.
- Worked directly with physicians, in multi-specialty practices, providing facility service-line coordination.
- Recruited general practice and specialty physicians.
- Produced and delivered Board of Directors presentations.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Education
Ph.D. - Forensic Psychology
Walden University
Minneapolis, MN 08.2014 - 05.2018
Master of Healthcare Administration - Healthcare Administration
Texas State University
San Marcos, TX 08.1994 - 12.1996
Bachelor of Arts - Psychology
The University of Texas At Austin
Austin, TX 06.1988 - 12.1990
Skills
Account management
undefinedInstructor
Since 2015, instructor and group facilitator at the Travis County Correctional Complex, focusing on medium security-risk male offenders. Created and developed a six-week course on cognitive-behavioral aspects of criminal thinking and reentry planning. During COVID lockdowns, the courses continued through on-line platforms.
Timeline
Senior Cardiovascular Sales Specialist
Novartis Pharmaceuticals
02.2018 - 12.2022
Ph.D. - Forensic Psychology
Walden University
08.2014 - 05.2018
Specialty Sales Territory Manager
Quintiles Commercial
11.2011 - 02.2018
Director, Client Sales and Services
Biophysical Corporation
04.2005 - 06.2011
Specialty Sales Representative
Odyssey Pharmaceuticals
03.2004 - 04.2005
Owner
In-Tandem Design And Marketing
01.2001 - 03.2004
Director, Business Development/Marketing/Sales
St. David's HealthCare - An HCA Company
04.1997 - 04.2001
Master of Healthcare Administration - Healthcare Administration
Texas State University
08.1994 - 12.1996
Bachelor of Arts - Psychology
The University of Texas At Austin
06.1988 - 12.1990
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