Catherine Pham
Springfield
Summary
Dynamic Business Administration student graduating in June 2026, equipped with practical experience in leadership, operations, and strategic planning. Completed an Area Manager Internship at Amazon, overseeing logistics, team performance, and process improvement initiatives, which honed critical skills. Demonstrated strengths in leadership, communication, and problem-solving cultivated through diverse roles in retail, public service, and hospitality. Committed to leveraging a multifaceted background to drive organizational success and foster team collaboration.
Overview
5
5
years of professional experience
Work History
Senior Clerk
Springfield City Library
02.2022 - Current
- Assist patrons with checkouts and inquiries, ensuring seamless service and accurate records.
- Promote library events, enhancing community engagement and program participation.
- Maintain and update patron information, improving data accuracy and service efficiency.
Area Manager Intern
Amazon
06.2025 - 09.2025
- Managed 20+ team in fulfillment center, boosting efficiency and meeting targets.
- Coordinated schedules to meet operational goals, enhancing workflow efficiency.
- Streamlined operations, achieving measurable improvements in daily fulfillment rates.
Host
Nadim's Downtown Mediterranean Grill
05.2024 - 06.2025
- Greet guests, process orders, and manage take-out efficiently
- Coordinate with kitchen and servers for timely service
- Address customer concerns swiftly to ensure satisfaction
Sales Associate
Five Below
05.2020 - 02.2022
- Guided customers in choosing products, enhancing satisfaction and loyalty.
- Promoted store offers, driving sales and contributing to revenue growth.
- Resolved customer issues with effective communication, improving experience.
Education
Bachelor of Science - Business Administration
Post University
06-2026
Completed Secondary Education - undefined
Springfield High School of Science and Technology
Springfield, MA01.2018
Skills
- Operations Management
- Six Sigma methodology application
- Strategic Planning & Execution
- Team Leadership & Staff Development
- Budgeting & Cost Control
- Knowledge of ERP platforms
- Problem Solving & Decision Making
- Vendor & Logistics Coordination
www.linkedin.com/in/catherin ephamnt
Languages
Vietnamese
Native or Bilingual
Timeline
Area Manager Intern
Amazon
06.2025 - 09.2025
Host
Nadim's Downtown Mediterranean Grill
05.2024 - 06.2025
Senior Clerk
Springfield City Library
02.2022 - Current
Sales Associate
Five Below
05.2020 - 02.2022
Completed Secondary Education - undefined
Springfield High School of Science and Technology
Bachelor of Science - Business Administration
Post University
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