Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA VARGAS

Spring Hill,FL

Summary

Highly-motivated and experienced Senior Clerk with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bilingual with the ability to translate, write, and read. Demonstrated success in working well with colleagues and building rapport with customers to maximize satisfaction. Highly effective at managing simultaneous tasks with minimal input. Adaptable and organized professional with excellent communication and relationship building abilities.

Overview

16
16
years of professional experience

Work History

Senior Clerk

Hernando County Department of Health
Springhill, FL
01.2023 - Current
  • Full time 40 hours a week/$30,240 YR
  • Adhere to HIPPA requirements to safeguard patient confidentiality.
  • Answer telephones and direct call to appropriate medical and administrative staff.
  • Schedule and confirm patient appointments and consultations.
  • Communicate with patients with compassion while keeping medical and personal information private.
  • Manage front office customer service, appointment management, billing, and administration tasks to streamline workflow.
  • Greet patients, determine purpose of visit and direct to appropriate staff.
  • Collaborate with multi-disciplinary staff to improve overall patient care and response times.
  • Schedule tests and lab work for patients based on physician orders.
  • Complete relevant insurance verification and financial sliding fee scales based on income.
  • Interview patients to complete case histories and intake forms.
  • Gather health data from clients using self-assessment tools.
  • Receive and assess immigration and personal documents from Cuban, Haitian, and Ukrainian Refugees, in order to determine qualified candidates for free vaccinations.
  • Generate monthly reports on services provided to Refugees and outreach/contact to newly entered.

Supervisor/Cynthia Bourrett 352-540-6800

Milly's Cleaning Services and More, LLC

Self-employed
Springhill, FL
08.2016 - 12.2023
  • Full time $25,000 YR
  • Able to create my own Cleaning Business and establish myself by performing excellent customer service and reliability.
  • Formerly contracted with Hogan Law Firm/Springhill and Brooksville locations; Florida Highway Patrol, Department of Motor vehicles, and as a Courier with Ready Runners.
  • also non-commercial personal contracts held.

Personal Owner of Small Business

RSIII Customer Service/Child Support Specialist

Department of Revenue
Tampa, FL
08.2022 - 12.2022
  • Full time 40 hours per week/$34752 YR
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Explained policies, procedures, and instruction to parents.
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Monitored cases for support order compliance and made adjustments.
  • Provided Genetic Testing to establish paternity.
  • Assisted as needed at the front reception desk greeting clients.
  • Translating in Spanish to non-english speaking clients.
  • Maintained current knowledge of child support policies and procedures.
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
  • Reviewed and maintained child support files and database.
  • Assessed child support cases to determine appropriate case action.

Supervisor/ Ina Ebuen 850-488-5437

Janitorial Worker

M&G Janitorial
Spring Hill, FL
07.2018 - 06.2022
  • Part time 25 hours per week/ $18,000 YR
  • Responsible for the housekeeping of Commercial locations such as Department of Motor Vehicles, Career Source, and Florida Highway Patrol office.
  • Maintained and Sanitized all departments

Supervisor/ Max Volmar, Jr. 813-380-2880

Assistant Leasing Manager

Candleglow Apartments
Brooksville, FL
06.2014 - 05.2018
  • Full time 40 hours per week/$30,720 YR
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Received, verified, and processed applications for new leases.
  • Ran background checks on potential tenants to evaluate criminal records and credit audits.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted surveys of the property market to obtain information on current trends.
  • Provided potential tenants tours of properties.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Contacted customers via phone and e-mail to explore connections, offer services, and cement relationships.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

Change in Ownership/Property name/Personnel

Section 8 Specialist

Tampa Housing Authority
Tampa, FL
02.2008 - 05.2014
  • Full time 40 hours per week/ $38,400 YR
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Scheduled applicants to set up appointment for in person interview in order to redetermine yearly criteria for housing assistance.
  • Demonstrated self- reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when in person or over the phone.
  • Performed all office duties and file keeping.
  • Participated when needed in file Quality Check for audit purposes and also substituted in the Inspection Department as needed.

Supervisor/ Janice Justiniano 813-341-9101

Education

Some College (No Degree) -

Massasoit Community College
Brockton, MA

Skills

  • Administrative Support
  • Scheduling
  • Mail handling
  • File management expertise
  • Cash Handling
  • Policy Enforcement
  • Paperwork Processing
  • Report Preparation
  • Equipment Operation
  • File Management
  • Appointment Setting
  • Reception oversight
  • Database entry
  • File Maintenance
  • Quality Control
  • Telephone Etiquette
  • Administrative tasks
  • Operations Support
  • Scanning and copying
  • Relationship Building
  • Customer Satisfaction
  • Confidentiality
  • Mail Sorting
  • Verbal and writing communication
  • Switchboard Operation
  • Attention to Detail
  • Teamwork and Collaboration
  • Active Listening
  • Professionalism
  • Document Review
  • Creative Thinking
  • Professional and mature

Languages

Spanish
Professional

Timeline

Senior Clerk

Hernando County Department of Health
01.2023 - Current

RSIII Customer Service/Child Support Specialist

Department of Revenue
08.2022 - 12.2022

Janitorial Worker

M&G Janitorial
07.2018 - 06.2022

Milly's Cleaning Services and More, LLC

Self-employed
08.2016 - 12.2023

Assistant Leasing Manager

Candleglow Apartments
06.2014 - 05.2018

Section 8 Specialist

Tampa Housing Authority
02.2008 - 05.2014

Some College (No Degree) -

Massasoit Community College
MARIA VARGAS