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Catherine Quiros
San Antonio,TX
Work Preference
Summary
Detail-oriented administrative professional with over 5 years supporting data management and client documentation in dynamic environments. Demonstrates accuracy in data entry, maintaining confidentiality, and adherence to compliance standards. Positioned for roles demanding precision and efficiency, leveraging expertise with CRM systems and Microsoft Excel.
Overview
5
5
years of professional experience
8
8
Certification
Work History
Medicare Customer Service Representative
TTEC
11.2025 - Current
- Resolved inquiries from Medicare members about benefits, enrollment, eligibility, and claims, enhancing member satisfaction
- Maintained and updated member information across multiple systems, ensuring accurate and accessible data for improved service delivery
- Ensured compliance with HIPAA and company privacy standards to protect member information
- Documented interactions to support quality assurance processes and improve overall member experience
Customer Service Representative
The Connection Contact Center
04.2024 - 11.2025
- Cross-trained to manage customer communications across calls, emails, chats, and texts, improving service efficiency.
- Entered and maintained customer records in CRM and SIP softphone systems, ensuring data accuracy and accessibility.
- Documented case notes, account changes, and customer interactions, creating comprehensive service history for effective issue resolution.
- Managed high volumes of data while ensuring strict confidentiality of PII to protect customer privacy and comply with regulations
Customer Service Representative
TaskUs
08.2023 - 04.2024
- Coordinated communication between vehicle owners and customers to resolve issues, improving customer satisfaction
- Created and updated customer cases for vehicle incidents and disputes to track resolutions effectively
- Processed and verified vehicle rental documentation, insurance, and inspection records, ensuring compliance and accuracy in transactions
- Entered and maintained reservation data to uphold accuracy and compliance standards
Administrative Support
Davis Law Firm
01.2023 - 08.2023
- Created and maintained legal case files and client records to support efficient case management
- Entered case updates and organized filing systems to improve information retrieval and support case management
- Prepared conference rooms and coordinated deposition logistics to facilitate seamless legal proceedings
- Scanned client identification documents to ensure accuracy and compliance with legal standards
Customer Service Representative
I2c Inc.
San Antonio, Texas
04.2022 - 01.2023
- Filed disputes daily and documented claim outcomes with a 80-90% success rate
- Updated financial account records for SSI and Disability recipients
- Communicated with government agencies to ensure accurate account information
- Maintained detailed notes and case documentation
Administrative Coordinator
T12 Technologies
San Antonio, Texas
12.2020 - 04.2022
- Collected and recorded Covid-19 test results for reporting and compliance
- Communicated daily with medical staff to ensure accurate data submission
- Maintained employee training and compliance documentation
- Managed large datasets while meeting strict accuracy and reporting deadlines
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX12-2026
High School Diploma -
Byron P. Steele High School
Cibolo, TX06-2019
Skills
- Data verification and analysis
- Confidential information handling
- Document management
- CRM systems
- Microsoft Excel and Office
- Process improvement
- Attention to detail
- Time management
Certification
Data Entry Course for Beginners
Data Entry Masterclass
Advanced Data Entry Applications in Microsoft Excel
QuickBooks Online 2024
Bookkeeping Basics
Security Awareness Training
Lean Six Sigma White Belt
Data Entry Masterclass
Advanced Data Entry Applications in Microsoft Excel
QuickBooks Online 2024
Bookkeeping Basics
Security Awareness Training
Lean Six Sigma White Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Medicare Customer Service Representative
TTEC
11.2025 - Current
Customer Service Representative
The Connection Contact Center
04.2024 - 11.2025
Customer Service Representative
TaskUs
08.2023 - 04.2024
Administrative Support
Davis Law Firm
01.2023 - 08.2023
Customer Service Representative
I2c Inc.
04.2022 - 01.2023
Administrative Coordinator
T12 Technologies
12.2020 - 04.2022
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Byron P. Steele High School