Montzerrat Perez
Phoenix,AZ
Summary
Experienced with Medicare policies and procedures, ensuring accurate and timely assistance to customers. Utilizes strong communication skills to resolve inquiries and provide clear information. Track record of enhancing customer satisfaction through effective problem-solving and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medicare Customer Service Representative
Maximus Federal
Phoenix, AZ, US
08.2018 - 10.2024
- Webchat bilingual CSR 2
- I Worked for Maximus Webchat 3 years total computer & technology trained.
- I was trained for claims, fraud complaints, and plan complaints from beneficiaries.
- In webchat I would take 3 chats at the same time and multitasking while taking surgery's for each chat to submit information about what chat I received and what the chat was about and how I was able to resolve the beneficiary issue.
CSR Federal
Maximus
Phoenix, AZ, US
08.2019 - 04.2024
- I have worked for Maximus Federal since August 18, 2019 as a Full-time employee
- My position is webchat and work from home since 2020 mid June and have been work from home and webchat for 4 years
- I have always been on top of my attendance, adherence and work service
Health insurance CSR
General Dynamics Information Technology
Phoenix, AZ, US
10.2018 - 02.2019
- Company Overview: We were a world wide company for health insurance also known as the Marketplace & healthcare.gov
- I was a CSR for health insurance I was full-time from Monday - Friday from 6:15am to 3:30pm.
- I enrolled people in health insurance for the year and would help them update any information or make any changes on plans and I also provided information on contact for each plan they had interest in to call and compare plans.
- I loved helping consumers everyday and giving them the best service they can possibly get knowing that they were frustrated and needed my help find the best plan as information can be very overwhelming online.
Cashier/Customer Service
Homedepot
Phoenix, AZ, US
06.2017 - 02.2018
- I was a cashier at Homedepot at the age of 17 years old this was my teenage job that was an amazing work setting for me at the time. Lots of growth and maturity came from this job and I appreciate the people I use to work with!
- It was a very motivated ad fast pacing job moving around back and fourth helping customers look for the correct items they needed to repair their houses or for other needs such as jobs etc.
- Always giving fast and great service as for understanding each customer and ringing their items in a timely manner.
Education
High school -
Arizona Collegiate High School
Phoenix, AZ05.2019
Skills
- CSR
- Customer Service
- Call Center
- Bilingual Spanish
- Insurance Verification
- Computer Operation
- HIPAA
- Medical Records
- Medical Terminology
- Data entry
- Microsoft Excel
- Medical office experience
- Organizational skills
- Communication skills
- Microsoft Office
- Microsoft Word
- Typing
- Administrative experience
- Front desk
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- LiveChat Expert LiveChat, Inc.
- Area of certification
CCO alternate channels certified CSR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CSR Federal
Maximus
08.2019 - 04.2024
Health insurance CSR
General Dynamics Information Technology
10.2018 - 02.2019
Medicare Customer Service Representative
Maximus Federal
08.2018 - 10.2024
Cashier/Customer Service
Homedepot
06.2017 - 02.2018
High school -
Arizona Collegiate High School