Catherine Smith
Elk City ,OK
Summary
Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through effective staff training and strategic decision-making. Adept at fostering positive relationships and optimizing inventory management to elevate customer satisfaction.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Manager
Wallgreens
- Assisted in managing daily operations to ensure seamless store functionality.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Streamlined inventory processes, improving stock accuracy and availability.
- Developed training materials for new staff, fostering a knowledgeable workforce.
- Implemented promotional strategies that increased foot traffic and sales revenue.
- Coordinated staff schedules to optimize coverage during peak hours efficiently.
- Led team meetings to discuss performance goals and operational improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Medical Assistant
Jackson County Memorial Hospital
12.2024 - Current
- Assisted healthcare providers with patient examinations and procedures to ensure high-quality care.
- Prepared and maintained examination rooms, ensuring compliance with safety and cleanliness standards.
- Managed patient scheduling and follow-up appointments to optimize clinic operations.
- Collected and documented patient medical histories accurately for efficient record-keeping.
- Administered medications and vaccinations as directed by physicians, adhering to protocols.
Sales Associate
Walmart
12.2023 - 12.2025
- Organized merchandise displays to enhance product visibility and accessibility.
- Operated point-of-sale systems, accurately processing transactions and handling cash.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Implemented stock replenishment strategies to optimize inventory levels on sales floor.
- Provided training support to new associates, facilitating smooth onboarding processes.
- Resolved customer complaints effectively, contributing to overall satisfaction and loyalty.
- Monitored inventory levels, assisting in loss prevention efforts through diligent reporting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Science
Southwestern Oklahoma State University
Weatherford, OKSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Employee scheduling
Orientation and training
Certification
Medical Assistant
Timeline
Medical Assistant
Jackson County Memorial Hospital
12.2024 - Current
Sales Associate
Walmart
12.2023 - 12.2025
Assistant Manager
Wallgreens
No Degree - Science
Southwestern Oklahoma State University