Catherine Stecher
Billings,MT
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at First National Pawn. Excelled in maintaining confidentiality, resolving customer complaints with empathy, and enhancing operational efficiency. Skilled in accounts payable and bookkeeping with clear communication, demonstrating a proven ability to adapt and thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Office Manager
First National Pawn
12.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Hollywood Video
09.2004 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Buckshop Designs
Self Employed
04.2006 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Burlington-Edison Highschool
Burlington, WA06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Bookkeeping
- Accounts payable
- Human resources
Timeline
Office Manager
First National Pawn
12.2022 - Current
Buckshop Designs
Self Employed
04.2006 - 12.2022
Customer Service Representative
Hollywood Video
09.2004 - 02.2025
High School Diploma -
Burlington-Edison Highschool
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