CATHERINE STURTEVANT
Oklahoma City
Summary
Dynamic and results-oriented professional with over 20 years of diverse experience in legal work, management, administration, sales, and customer service. Proven ability to lead teams in exceeding performance targets within fast-paced environments, with a strong commitment to delivering exceptional service and cultivating meaningful relationships with clients and colleagues. Expertise in managing complex documentation and maintaining meticulous organization of case files while adeptly navigating shifting priorities. Recognized for reliability and flexibility, complemented by a solid foundation in legal document preparation that enhances overall team effectiveness.
Overview
22
22
years of professional experience
Work History
Paralegal
Luke Homen Law
Oklahoma City, OK
04.2023 - Current
- Oversaw meticulous processing of legal documents to support legal operations and maintain organizational standards.
- Executed preparation and submission of more than 75 bankruptcy petitions each year to support legal processes.
- Oversaw resolution of over 40 monthly actions concerning violations of 11 U.S.C. § 362 to ensure compliance and mitigate risks.
- Coordinated comprehensive support for over 200 clients in the completion of essential documents and bankruptcy petitions.
Sales Manager
Progrexion
Oklahoma City, OK
10.2019 - 04.2023
- Developed and implemented training programs for 15 sales agents to enhance productivity and performance.
- Supported sales team initiatives aimed at enhancing productivity and ensuring compliance with industry standards.
- Developed and delivered comprehensive instruction on various sales strategies to improve client engagement.
Guest Room Attendant
Sheraton Hotels
Oklahoma City, OK
07.2019 - 08.2020
- Maintained pristine guest room conditions through meticulous cleaning, organizing, and detailing efforts.
- Met demanding quotas and productivity goals under strict deadlines, while providing superior service to each guest
Academic Advisor
University of Arkansas
Fayetteville, AR
04.2007 - 02.2011
- Served as an administrator, supervisor, student services representative, and instructor, managing and coordinating numerous projects both within the University and with local colleges.
- Advised over 400 undergraduate students each semester on academic pathways, ensuring alignment with their educational goals.
- Assessed student needs and developed individualized academic plans to foster higher retention levels.
- Coordinated and engaged in recruitment and enrollment initiatives, enhancing candidate outreach and selection.
Graduate Assistant
University of Arkansas
Fayetteville, AR
08.2005 - 04.2007
- Provide assistance with the preparation of project-related reports, manuscripts, and presentations, including preparation and management of extensive databases.
- Assessed academic records to ensure students fulfill necessary criteria for graduation.
- Facilitated student access to information on diverse topics, including degree programs, course requirements, and career opportunities.
Concierge
Circles, Inc.
Boston, MA
06.2004 - 05.2005
- Served as a call-center based concierge and high-powered customer care and satisfaction specialist for elite credit card clients.
- Managed numerous, highly-varied projects in an intense, deadline-focused call-center environment.
- Worked closely with clients, some VIP or celebrity, with a high degree of respect for privacy.
Education
Master of Education - Higher Education Administration
University of Arkansas
Fayetteville, ARBachelor of Arts - History
University of Arkansas
Fayetteville, ARSkills
- Administration and Management
- Critical Thinking and Complex Problem Solving
- Legal Document Preparation
- Education and Training
- Oral and Written Communication
- Customer Service and Satisfaction
- Public Speaking/Presenting
- Management of Material Resources
- Negotiation and Conflict Resolution
- Sales, Inside and Outside
- Legal research
- Case management
- Proficient in MS Office
Timeline
Paralegal
Luke Homen Law
04.2023 - Current
Sales Manager
Progrexion
10.2019 - 04.2023
Guest Room Attendant
Sheraton Hotels
07.2019 - 08.2020
Academic Advisor
University of Arkansas
04.2007 - 02.2011
Graduate Assistant
University of Arkansas
08.2005 - 04.2007
Concierge
Circles, Inc.
06.2004 - 05.2005
Master of Education - Higher Education Administration
University of Arkansas
Bachelor of Arts - History
University of Arkansas