Catherine Swope
Asheville,NC
Summary
I am a certified chiropractic assistant that has been working in healthcare managing chiropractic offices for 20 years. I am a reliable front office manager with a strong ability to multitask and to remain professional under pressure. I am punctual, organized and love working with people of all walks of life. Seasoned Office Manager offers 20-year background organizing administrative activities to facilitate smooth office operations. Polished in maintaining records, monitoring inventory levels and managing incoming and outgoing calls. I have used many chiropractic specific software programs.
Overview
3
3
years of professional experience
Work History
Office Manager
Welcome Wellness
Asheville , NC
01.2025 - Current
- Maintained impeccable office organization to support efficiency in the office.
- A typical day for me at the front desk included opening and closing the office, answering the phones, returning messages, scheduling patient appointments and any referrals, processing paperwork, processing insurance payments, processing medical records requests, and making sure the office is flowing efficiently.
- Each month I made calls on any unpaid balances whether if be patient, personal injury or insurance.
- Managed office inventory and placed new supply orders.
Office Manager
Active Life Chiropractic
Charlotte , NC
07.2022 - 01.2025
- A typical day for me at the front desk included opening and closing the office, answering the phones, returning messages, scheduling patient appointments and any referrals, processing paperwork, processing insurance payments, processing medical records requests, and making sure the office is flowing efficiently.
- I also assisted with the new patient process by introducing the patient to our office. I also collected the patient history and assisted in examinations.
Education
Bachelor of Arts - Psychology
University of NC At Asheville
Asheville, NC12.1999
Skills
- I am very skilled at multitasking and organization Timeliness is a priority for me as well
- I have past training in performing examinations, xrays, and therapeutic modalities
- I have experience in insurance verification, claims filing and following up on those claims
- I pride myself on maintaining positive relationships with patients and being patient as well as understanding
Accomplishments
- Maintain a 98% collection rate
- Increased patient numbers by 25%
- Developed a system to streamline paperwork and improve patient flow in the office
- Developed a relationship with pediatric physical relationships so they can better understand how chiropractic benefits children.
Timeline
Office Manager
Welcome Wellness
01.2025 - Current
Office Manager
Active Life Chiropractic
07.2022 - 01.2025
Bachelor of Arts - Psychology
University of NC At Asheville
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