Open To Work
Catherine Thomas
Duncanville
Summary
Dynamic healthcare leader with extensive experience at C.C. Young Home Health and Hospice, excelling in regulatory compliance and budget development. Proven track record in enhancing operational efficiency and employee training, resulting in a 384% increase in patient census. Adept at cross-functional collaboration and process improvement, driving quality care and team performance.
Overview
35
35
years of professional experience
Work History
Administrator
C.C. Young Home Health and Hospice
04.2018 - 11.2025
- Oversaw agency operations, ensured regulatory compliance, and developed/enforced policies and procedures to support organizational objectives.
- Ensured training materials were updated regularly to reflect current practices.
- Managed employee recruitment and retention strategies to build a strong workforce.
- Development and monitoring of Budget.
- Conducted quality monitoring activities and participated in various committees to ensure compliance.
- Implemented sales and marketing initiatives to effectively promote departmental services and increase community awareness.
- I was responsible for keeping all the Pecos/ Medicare updates for the SNF, Home Health and Hospice, CLIA Waivers etc.
- Searching out insurance contracts and submitting documentation for credentialing, making sure all services were included.
- Maintained accurate patient records and updated information promptly.
- Assisted in compliance with healthcare regulations and quality standards.
- Facilitated communication between healthcare providers, patients, and families.
- Assessed client needs through comprehensive evaluations and interviews.
- Educated patients and families about treatment options and resources available.
- Developed strategies to improve care delivery and streamline processes.
- Monitored patient progress and adjusted care plans based on observations.
- Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Coordinated care plans for diverse patient populations and complex health needs.
- Evaluated operational processes and proposed enhancements to optimize efficiency and streamline workflows.
Regional Director of clinical services
Angmar Medical Holdings
Mansfield
12.2016 - 11.2017
- Oversaw operations of Texas agencies, ensuring compliance with regulations and operational efficiency.
- Led regional strategy development for healthcare service expansion initiatives.
- Recruited, qualified, trained, and retained Directors of Clinical Services to maintain high standards of care.
- Managed cross-functional teams to enhance operational efficiency across multiple locations.
- Collaborated with executive leadership to align regional goals with corporate objectives.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Transitioned all agencies to electronic documentation and ensured all paper charts were complete and retained as per regulations.
- Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
Director of Clinical Services/Alternate Administrator
Brookdale Home Health
12.2010 - 11.2016
- Supervised clinical staff, ensured regulatory compliance, developed and enforced policies and procedures, conducted in-services and training, managed employee procurement and retention, monitored and developed budgets, and led quality monitoring initiatives across various committees.
- Served as acting administrator during periods of absence to ensure continuity of operations.
- In five years, increased census from 89 to 431, significantly enhancing organizational capacity.
- Our organization received Home Care Elite recognition for the last two years in a row.
- Directed clinical operations, maintaining focus on quality patient care at Brookdale Home Health.
- Collaborated with healthcare teams to develop patient-centered care plans.
- Implemented best practices to enhance operational efficiency and patient satisfaction.
- Provided staff education on current trends in clinical practice.
- Collaborated with other healthcare professionals to develop effective treatment plans for patients.
- Coordinated patient care activities, including assessments, treatments, and evaluations of patients' progress.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance, and service utilization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed daily administrative tasks for home health operations.
- Organized team meetings to discuss workflow improvements and challenges.
Director of Clinical Services/Promoted to Area Manager
Alliance care
05.2009 - 12.2010
- Supervised clinical staff, ensured regulatory compliance, developed and enforced policies and procedures, conducted in-services and training, and managed employee recruitment and retention while monitoring budget and overseeing quality and committee activities.
- Supervised office staff, ensured regulatory compliance, developed and enforced policies and procedures, conducted in-services and training, and managed employee recruitment and retention while tracking budget and directing quality monitoring and committee activities.
- Led marketing team in creating and implementing effective marketing strategies.
Director of Clinical Services/Promoted to Administrator
CARE QUEST HOME HEALTH
02.2006 - 04.2009
- Supervised clinical staff, ensured regulatory compliance, enforced policies and procedures, and provided training to enhance staff capabilities while managing budgets and quality monitoring across committees.
- Supervised office staff, ensured regulatory compliance, developed and enforced policies and procedures, and conducted training to improve team skills while managing budgets and quality monitoring across committees.
- Led marketing team in executing promotional strategies.
Field Staff RN
MAXIM HEALTHCARE
08.2005 - 02.2006
- Conducted home visits for patients, ensuring proper vent management and administration of IV therapy.
- Oversaw staffing operations for home care and facility placements, optimizing patient care delivery.
- Administered medications and treatments following established protocols and patient care standards.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Monitored patient conditions and reported changes to the medical staff promptly.
Director of Nurses
DOCTORS HEALTHCARE CENTER
10.2005 - 12.2005
- Supervised nursing department, ensuring regulatory compliance through development and enforcement of policies and procedures.
- Oversaw nursing staff to ensure compliance with healthcare regulations.
- Developed patient care policies to enhance service quality and safety.
- Coordinated training programs for nurses to improve clinical skills and knowledge.
Director of Nurses / Alternate Administrator
BALCHSPRINGS NURSING AND REHAB
01.2005 - 07.2005
- Supervised nursing department, ensuring regulatory compliance and enhancing operational standards.
- Addressed compliance issues post-annual survey, successfully preparing for May revisit with zero deficiencies.
- Initiated employee of the month and recognition programs, boosting morale and improving retention.
Director of Nurses /Alternate Administrator
DALWORTH NURSING AND REHAB CENTER
07.2002 - 12.2004
- Supervised nursing department, ensured regulatory compliance, wrote and enforced policies and procedures, conducted training, hired and terminated staff, developed and monitored budget, and participated in performance improvement initiatives and committees.
- Developed and implemented resident-centered care model to enhance home-like environment for residents.
- Directed nursing staff in daily operations and patient care protocols.
- Implemented quality assurance measures to enhance care standards.
- Collaborated with interdisciplinary teams to improve patient outcomes.
Director of Nurses / Alternate Administrator
BROOKWOODS CARE CENTER
06.2000 - 06.2002
- Led nursing department, ensured regulatory compliance, developed and enforced policies and procedures, conducted in-services, and managed training, hiring, firing, budget development, and performance improvement across committees.
- Supported tile installation and maintained MDS documentation for Medicaid and Medicare compliance.
- Would still be here if company hadn't sold and new company wanted own management staff.
Director of CBA and Primary Home care/ Alternate Administrator
CYPRESS HOME CARE, INC. dba Pleasant Home care
01.2000 - 06.2000
- Led staff meetings, inservices, and nurse aide competency testing to enhance team communication and competency.
- Provided patient care, supervised nursing staff, reviewed nurse and aide notes, oriented new staff, and conducted quality improvement activities, hiring and firing staff, writing policies and procedures, ensuring regulatory compliance, and assessing patients for CBA certification in nursing homes and homes.
- Facilitated merger with another business, ensuring smooth transition of employees to cohesive home care team.
Director of Nurses / Alternate Administrator
WINNSBORO NURSING HOME
01.1998 - 01.2000
- Supervised nursing department, ensured regulatory compliance, developed and enforced policies and procedures, conducted inservices, trained staff, managed hiring and firing processes, and monitored budget and performance improvement while participating in various committees.
- Collaborated with local wound care clinic to create a premier wound care management program, leading to increased referrals from across East Texas.
- Established systems that enhanced operational efficiency in home following a six-month leadership gap.
Assistant Director then Director of CBA and Primary Home Care
CYPRESS HOME CARE, INC.
11.1996 - 01.1998
- Established division from ground up by writing policies and procedures, hiring staff, and securing necessary licenses and certifications.
- As the Assistant Director, I report directly to the Director.
- Managed daily operations in absence of director to ensure leadership continuity and staff support.
- Facilitated staff meetings, inservices, and nurse aide competency testing to enhance team performance and compliance.
- Provided patient care, supervised nursing staff, reviewed nurse and aide notes, and oriented new staff.
Post Anesthesia care unit staff nurse
HOPKINS COUNTY MEMORIAL HOSPITAL
04.1996 - 11.1996
- Maintained airway, monitored respiration, and controlled pain levels to enhance patient comfort during recovery.
- Monitored post-operative patients recovering from sedation to ensure safety and stability.
- Ensured adherence to JACHO standards, contributing to high-quality patient care.
Assistant Director/ Assistant Administrator
CYPRESS HOME CARE, INC.
11.1995 - 04.1996
- Served as interim Director during Director's absence to ensure continuity of leadership.
- Reported directly to Director, supporting strategic decisions and operational effectiveness.
- Performed patient care while supervising nursing staff, reviewing documentation, orienting new staff, and facilitating quality improvement activities.
- Conducted staff meetings and inservices, enhancing communication and team development.
Branch Manager Sulphur Springs Office
EAST TEXAS MEDICAL CENTER MT. VERNON
Sulphur Springs
03.1995 - 11.1995
- Facilitated opening of office by selecting and acquiring location, furnishing with equipment and supplies, securing field and office staff, obtaining licenses and manuals, and establishing initial contacts with area doctors.
- Oversaw daily operations of office, conducted field visits, and supervised field and office staff to ensure effective service delivery.
- Supervised clinical staff, ensured regulatory compliance and JCAHO standards, developed policies and procedures, conducted training, managed procurement and retention, monitored budget, and oversaw quality monitoring and various committees.
Clinical Supervisor
HEALTHCOR
08.1994 - 03.1995
- Coordinated quality improvement initiatives, led staff meetings, and facilitated inservices to enhance team knowledge and compliance.
- I also delivered Durable Medical Treatment, field visits, Pt teaching, nonmedicare visits, and aide supervisory visits.
- Instructed CPR courses across East Texas, ensuring community preparedness and compliance with safety standards.
Field Staff Nurse
EAST TEXAS MEDICAL CENTER MT VERNON
03.1994 - 08.1994
- Coordinated patient care, provided patient education, performed venipuncture for lab tests, and documented all activities accurately.
- Administered medications and treatments to diverse patient populations.
- Monitored patient vital signs and reported changes to healthcare team.
- Collaborated with physicians to develop individualized patient care plans.
Coronary Care Unit Charge Nurse/Staff Nurse
ST. PAUL MEDICAL CENTER (Daughters of Charity Health Care Systems)
12.1992 - 03.1994
- Supervised staff nurses on shift, ensured adequate staffing for upcoming shifts, assigned daily duties, and served as liaison among physicians, patients' families, and staff.
- Monitored adherence to policies, procedures, regulations, and JACHO standards.
- Provided total patient care through assessments and care plans, interpreted EKG rhythm changes, educated patients, assisted in procedures, performed 12-lead EKGs and venipunctures, communicated patient condition changes to physicians, delivered advanced cardiac life support, and dispensed medications.
Intensive Care Unit Staff Nurse
PROVIDENCE MEDICAL CENTER-WACO (Daughters of Charity Health Care Systems)
06.1992 - 12.1992
- Conducted total patient care, including assessments, creation of patient care plans, interpreting EKG changes, and taking appropriate action. Kept physicians apprised of patient conditions, provided patient education, assisted physicians with various procedures, performed 12 lead EKGs, conducted venipunctures for IV starts, and dispensed medications.
- Administered medications and treatments per physician's orders and established protocols.
- Monitored patient vital signs and reported changes to the healthcare team promptly.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
Renal Unit Student Nurse Tech/Graduate Nurse
HILLCREST BAPTIST MEDICAL CENTER
Waco
03.1991 - 06.1992
- Provided comprehensive patient care through assessments, development of care plans, communication with physicians, patient education, assistance during procedures, venipunctures for IV starts, and monitoring dialysis patients.
- Administered medications to patients, ensuring accuracy in dosage and timing.
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient rooms and equipment.
Education
Licensed: Registered Nurse - Nursing Science
Texas Board of Nursing
Austin, TX07-1992
Bachelor of Science - Nursing
Texas Woman's University
Denton, TX05-1992
High School -
Bolton High School
Alexandria, LA01-1981
Associate of Applied Arts and Science degree -
Richland Community College
Richardson, TX01-1981
Skills
- Healthcare management
- Regulatory compliance
- Policy writing
- Budget development
- Audit execution
- Quality monitoring
- Data analysis
- Performance monitoring
- Process improvement
- Employee training
- Financial leadership
- Cross-functional collaboration
- Team collaboration
- Resource optimization
- Team building
- Effective communication
- Conflict resolution
- Problem solving
- Leadership
- Relationship development
- Document management
- Resourceful and analytical
- Information management
Community Service
- Shots across America volunteer and assist with annual physicals for the local Boy Scout troops.
- Community blood pressure clinics.
- Volunteer my time to my local church for a variety of projects.
Personal Information
Title: RN, BSN
Hrj Id
#HRJ#e7474e61-a428-4bc6-a122-f93c7cbb3b1e#
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Administrator
C.C. Young Home Health and Hospice
04.2018 - 11.2025
Regional Director of clinical services
Angmar Medical Holdings
12.2016 - 11.2017
Director of Clinical Services/Alternate Administrator
Brookdale Home Health
12.2010 - 11.2016
Director of Clinical Services/Promoted to Area Manager
Alliance care
05.2009 - 12.2010
Director of Clinical Services/Promoted to Administrator
CARE QUEST HOME HEALTH
02.2006 - 04.2009
Director of Nurses
DOCTORS HEALTHCARE CENTER
10.2005 - 12.2005
Field Staff RN
MAXIM HEALTHCARE
08.2005 - 02.2006
Director of Nurses / Alternate Administrator
BALCHSPRINGS NURSING AND REHAB
01.2005 - 07.2005
Director of Nurses /Alternate Administrator
DALWORTH NURSING AND REHAB CENTER
07.2002 - 12.2004
Director of Nurses / Alternate Administrator
BROOKWOODS CARE CENTER
06.2000 - 06.2002
Director of CBA and Primary Home care/ Alternate Administrator
CYPRESS HOME CARE, INC. dba Pleasant Home care
01.2000 - 06.2000
Director of Nurses / Alternate Administrator
WINNSBORO NURSING HOME
01.1998 - 01.2000
Assistant Director then Director of CBA and Primary Home Care
CYPRESS HOME CARE, INC.
11.1996 - 01.1998
Post Anesthesia care unit staff nurse
HOPKINS COUNTY MEMORIAL HOSPITAL
04.1996 - 11.1996
Assistant Director/ Assistant Administrator
CYPRESS HOME CARE, INC.
11.1995 - 04.1996
Branch Manager Sulphur Springs Office
EAST TEXAS MEDICAL CENTER MT. VERNON
03.1995 - 11.1995
Clinical Supervisor
HEALTHCOR
08.1994 - 03.1995
Field Staff Nurse
EAST TEXAS MEDICAL CENTER MT VERNON
03.1994 - 08.1994
Coronary Care Unit Charge Nurse/Staff Nurse
ST. PAUL MEDICAL CENTER (Daughters of Charity Health Care Systems)
12.1992 - 03.1994
Intensive Care Unit Staff Nurse
PROVIDENCE MEDICAL CENTER-WACO (Daughters of Charity Health Care Systems)
06.1992 - 12.1992
Renal Unit Student Nurse Tech/Graduate Nurse
HILLCREST BAPTIST MEDICAL CENTER
03.1991 - 06.1992
Licensed: Registered Nurse - Nursing Science
Texas Board of Nursing
Bachelor of Science - Nursing
Texas Woman's University
High School -
Bolton High School
Associate of Applied Arts and Science degree -
Richland Community College