Catherine Thompson
Stanford University
San Carlos,CA
Work Preference
Work Type
Full TimePart TimeContract Work
Minimum Desired Compensation
$45000/yr
16
Years of experience
Front office professional with robust experience in maintaining welcoming environments and efficient administrative processes. Proven ability to manage high-volume reception areas while ensuring exceptional customer service. Known for strong teamwork, adaptability, and attention to detail in dynamic settings.
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Work History
Front Office Receptionist/Administrative Associate
13 Years 7 Months- Managed front desk operations, ensuring efficient handling of inquiries and visitor check-ins.
- Coordinated appointment scheduling for faculty and administrative staff, optimizing daily workflows.
- Assisted in training new reception staff, promoting adherence to university protocols and customer service standards.
- Led initiatives to enhance customer service experiences at the front desk, fostering positive interactions with students and visitors.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Receptionist/Administrative Assistant
2 Years 9 Months- Variety of contract positions with companies including BookRenter.com, Lash Group, Ann Lough & Associates, Gabriel Ventures, Lowenstein Sandler Law Firm, Biotechnologies companies and Guittard Chocolate Company.
- Duties included front desk coordinator, answering all incoming calls and transferring the to the appropriate party and departments, handling all mailings and ordering office supplies.
- Running errands, booking and setting up conference rooms for meetings, ordering lunches for meetings and ordering catering services for office functions.
- Typing, filing, scanning and assisting Executive Administrator and Executives with various projects and all other office duties as required.
Education
Bachelor of Science - Health Science
Skills
Handle multiple phone lines
MS Word
Outlook
Cisco phone experience
Appointment scheduling
Verbal and written communication
Listening skills
Problem-solving skills
Time management
File management
Building relationships
Professional demeanor
Organization skills
Guest relations
Administrative skills
Security awareness
Meticulous and organized
Confidentiality
Attention to detail
Team collaboration
Telephone etiquette
Customer service
Scheduling appointments
Performance improvement
Circuit board experience
Telephone skills
Timeline
Front Office Receptionist/Administrative Associate
Stanford University
03.2013 - CurrentRead More
Receptionist/Administrative Assistant
Various Contract Positions
05.2010 - 02.2013Read More
Alcorn State University
Bachelor of Science from Health Science
Read More