Catherine Vandeford
Bethalto,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am excited for an opportunity to excel at work outside of my previous job related experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Genoa Healthcare
06.2017 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
Senior Pharmacy Technician
Walgreens
11.2005 - 06.2017
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Skills
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Professional Networking
- HIPAA Compliance
- Pharmacy Ethics
- Medication Dispensing
- Insurance Verification
- Drug Inventory Control
- Insurance Billing
- Prescription Interpretation
- Workflow Optimization
- Team Collaboration
Certification
Illinois State Certified Pharmacy Technician
Illinois State Board Licensed Pharmacy Technician
Timeline
Senior Pharmacy Technician
Genoa Healthcare
06.2017 - Current
Senior Pharmacy Technician
Walgreens
11.2005 - 06.2017
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